Customer Experience Specialist — Fast-Paced Support & Solutions

Wayfair; Baton Rouge (LA); Remote; USD 27,552 - 33,062; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) match

Paid time off

Holiday pay

Parental leave

Training reimbursement

Employee discount

Volunteer day

Growth opportunities

Job summary

Wayfair in Baton Rouge, LA is hiring a Customer Service Representative to handle inbound calls, chats, and emails regarding returns, replacements, order status, and product availability. A high school diploma or equivalent is required, and a bachelor’s degree is preferred.

The role emphasizes reliability, attendance, and the ability to multitask across browsers and systems while providing empathetic, solution‑oriented service.

Qualifications

• Age 18 or older.
• High school diploma or GED; bachelor’s degree preferred.
• Knowledge of Windows operating systems.
• Strong communication skills and ability to work independently.
• Must maintain attendance and punctuality during the first three weeks; no tardy or absenteeism.

Responsibilities

• Demonstrates reliability and full shift attendance.
• Handles 50-60 telephone calls per shift in a fast-paced environment.
• Meets high performance metrics and exceeds customer delight.
• Engages clients through inbound calls, chats, and emails on topics such as returns, replacements, transport, product availability, and order status.
• Listens actively and indicates empathy to identify customer facts and find solutions.
• De-escalates purchaser concerns and manages conflict while maintaining professional composure.
• Problem-solves using autonomous approaches rather than scripts.
• Multitasks across browsers, tabs, and screens to answer efficiently.
• Escalates systemic problems to improve processes.

Skills

Communication skills

Attendance

Independence

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Windows OS

Job description

Wayfair in Baton Rouge, LA is hiring a Customer Service Representative to handle inbound calls, chats, and emails regarding returns, replacements, order status, and product availability. A high school diploma or equivalent is required, and a bachelor’s degree is preferred.

The role emphasizes reliability, attendance, and the ability to multitask across browsers and systems while providing empathetic, solution‑oriented service.