Customer Support Specialist II — Growth & Collaboration

LANTRONIX; Plymouth (MN); On-site; USD 34,440 - 39,729; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee discounts

Job summary

Lantronix is seeking a Customer Support Representative II to handle customer purchase orders and basic non-technical inquiries. The role requires using the Lantronix ERP system to provide timely and accurate information, with focus on adaptability and collaborative problem solving across teams.

The position supports revenue growth and customer satisfaction, and offers locations in Plymouth, MN or Irvine, CA. Compensation reflects a $25.00–$28.84 hourly range, depending on location and experience.

Qualifications

• 1-2 years of experience in customer service or business (intern experience accepted).
• Easily adaptable to change with a growth mindset.
• Ability to identify and resolve issues before they escalate.
• Experience with Microsoft Office and Outlook is a plus.
• Salesforce.com experience is a plus.
• Comfortable using the phone and other conferencing tools.
• Highly organized and proactive in completing work, solving problems, and ensuring accuracy.

Responsibilities

• Answer customer inquiries promptly and professionally.
• Respond to customers via chat, phone, and email.
• Coordinate with Sales to ensure a positive customer experience.
• Close out quotes and opportunities based on incoming purchase orders.
• Manage customer service mailbox and inquiries.
• Assist with backlog and shipments reports to ensure accurate forecast data.
• Handle PO acceptance and enter orders into the IFS ERP system; respond to order related questions.
• Provide solutions to customer service issues as they arise; maintain accuracy.
• Maintain close communication with customers regarding shipping and tracking.
• Work with the Lantronix scheduling department on pull-ins and pushouts.
• Collaborate with Sales and Customer Support to ensure a closed-loop process.

Job description

Lantronix is seeking a Customer Support Representative II to handle customer purchase orders and basic non-technical inquiries. The role requires using the Lantronix ERP system to provide timely and accurate information, with focus on adaptability and collaborative problem solving across teams.

The position supports revenue growth and customer satisfaction, and offers locations in Plymouth, MN or Irvine, CA. Compensation reflects a $25.00–$28.84 hourly range, depending on location and experience.