Customer Service Specialist II - Issues & Solutions

McLane Company, Inc.; Newnan (GA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA/HSA

Company-paid life insurance

Vacation time and sick leave accrual

Paid holidays after 90 days

401(k) Profit Sharing Plan after 90天

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc. is seeking a Customer Service Representative II to serve customers with accurate, timely information and solutions under limited supervision.

This role supports non-routine inquiries and builds strong business relationships across our nationwide network. You will monitor requests, respond to inquiries, train customers on business applications, and collaborate with decision makers to resolve issues while upholding company standards and safety policies.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service experience.
• Type 45 wpm and 10-key by touch.
• Strong verbal and written communication, plus organization and planning.
• Proficiency with all Microsoft Office applications.
• Ability to prioritize tasks logically.
• Able to learn quickly, retain information and meet deadlines.
• English reading/writing at work-level for safety and instructions.

Responsibilities

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up-to-date information.
• Manage customer requests for assistance, information, and resolution.
• Provide accurate and consistent responses; act quickly to meet needs.
• Maintain regular contact with decision makers in customer organizations.
• Train customers on business applications to maximize value.
• Analyze and respond to store and group level information requests.
• Respond to customer inquiries by phone, email, and online.
• Perform other duties as assigned by supervisor.

Skills

Customer service experience

Typing 45 wpm

10-key by touch

MS Office proficiency

Strong communication

Organization and planning

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc. is seeking a Customer Service Representative II to serve customers with accurate, timely information and solutions under limited supervision.

This role supports non-routine inquiries and builds strong business relationships across our nationwide network. You will monitor requests, respond to inquiries, train customers on business applications, and collaborate with decision makers to resolve issues while upholding company standards and safety policies.