Customer Support Specialist I — Tech Solutions & Growth

Vertafore; Pulaski (TN); On-site; USD 18,000 - 25,000; Full time

Job summary

Vertafore seeks a Customer Support Specialist I to focus on customer service by identifying and resolving basic issues with Vertafore products, documenting resolutions, and expanding troubleshooting across software, networks, and databases in an inbound environment. You will be the customer-facing face, supporting efficient issue resolution and data capture for decision-making.

Training will cover product knowledge and standard procedures; you will engage with teams to resolve client problems

Qualifications

• Applies basic product knowledge to resolve customer issues
• Handles inbound interactions via calls, chats, emails and cases
• Educates customers to self-serve and prevent reoccurrence
• Uses bootcamp training and policies to address client needs with supervision
• Tracks problems to identify trends and coordinate with internal teams

Responsibilities

• Resolve basic software and system issues within established time frames
• Provide inbound support via calls, chats, and emails
• Educate customers on issue resolution and self-service options
• Collaborate with internal teams to coordinate problem resolution
• Identify patterns in client system problems and document them
• Assist peers with customer support duties as needed

Skills

SQL

Tools

Windows OS

Job description

Vertafore seeks a Customer Support Specialist I to focus on customer service by identifying and resolving basic issues with Vertafore products, documenting resolutions, and expanding troubleshooting across software, networks, and databases in an inbound environment. You will be the customer-facing face, supporting efficient issue resolution and data capture for decision-making.

Training will cover product knowledge and standard procedures; you will engage with teams to resolve client problems