Customer Support Specialist - Flexible Shifts & Growth

Tello LLC; Americus (GA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

PTO 14 days

New workspace

Paid training

Career growth

Job summary

Tello Mobile in Americus, GA is seeking a Customer Support Assistant to be the face and voice of the company. This full-time role involves helping customers by phone, email, and live chat, troubleshooting issues, updating records, and guiding users through our offerings.

You will join a team focused on fast, friendly service, with flexible shifts (including evenings and weekends) and on-the-job training. A high school diploma and strong communication skills are expected, with opportunities for

Qualifications

• High school diploma or equivalent; college degree a plus.
• Excellent written and verbal communication.
• Reliable and punctual with flexible schedule.
• Tech-savvy with ability to navigate multiple screens.
• Experience in customer service preferred but training provided.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Troubleshoot customer issues, provide solutions, and ensure positive resolution.
• Update customer records and process orders accurately.
• Develop product knowledge to offer accurate information and recommendations.
• Collaborate with team and local leadership to improve service and office culture.

Skills

Communication

Reliability

Technical literacy

Education

High school diploma

Job description

Tello Mobile in Americus, GA is seeking a Customer Support Assistant to be the face and voice of the company. This full-time role involves helping customers by phone, email, and live chat, troubleshooting issues, updating records, and guiding users through our offerings.

You will join a team focused on fast, friendly service, with flexible shifts (including evenings and weekends) and on-the-job training. A high school diploma and strong communication skills are expected, with opportunities for