Customer Support Specialist – Fast-Paced, Growth & ESOP

Linkus Enterprises Inc.; Fresno (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability - short-term

Disability - long-term

AD&D and Life

Critical Illness

Accident

PTO

ESOP

Job summary

LinkUs is seeking a dynamic Service Support Associate to join our call-center based team serving customers and technicians across multiple states. You will handle high-volume calls, input service requests, and provide solution-driven support in a fast-paced environment.

The role offers collaboration with a growing team, with a focus on exceptional service, sales-incentive opportunities, and being part of an Employee-Owned company culture.

Qualifications

• Microsoft Office proficiency including Excel.
• Typing speed of at least 40 words per minute.
• Previous experience in customer service, call centers, or sales roles.
• Bilingual skills are a plus.
• Strong communication and interpersonal skills.
• Eagerness to learn, grow, and adapt in a fast-paced environment.

Responsibilities

• Serves as a point of contact between field technicians and customers.
• Handling high-volume inbound and outbound calls.
• Use multiple computer programs to input and track service requests.
• Provide exceptional customer service and problem-resolution.
• Offer solutions to customers – new products, new internet, new services, etc.
• Work collaboratively with team members to ensure timely and effective solutions.
• Other tasks as assigned.

Skills

Excel

Typing speed 40 wpm

Customer service

Bilingual

Communication

Learn and adapt

Job description

LinkUs is seeking a dynamic Service Support Associate to join our call-center based team serving customers and technicians across multiple states. You will handle high-volume calls, input service requests, and provide solution-driven support in a fast-paced environment.

The role offers collaboration with a growing team, with a focus on exceptional service, sales-incentive opportunities, and being part of an Employee-Owned company culture.