Customer Support Specialist

CareLink; Exton (PA); Ibrido; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

In-office 4 days / WFH 1 day

Descrizione del lavoro

CareLink is seeking a Customer Support Specialist to be a key contact for users, spending much of the day helping customers and ensuring an excellent experience with our platform. You’ll thrive in a fast-paced, growing environment and grow with a company on the rise.

Ideal candidates will be fluent in English, comfortable with web-based software, and skilled at resolving issues over the phone. In-office four days per week with one day remote, collaborative and people-focused team culture.

Competenze

• Fluent in English (spoken and written).
• Proven customer service experience, especially phone-based support.
• Strong computer skills and comfort working with web-based software.
• Ability to troubleshoot basic technical issues and think critically.

Mansioni

• Handle inbound and outbound customer support calls professionally and empathetically
• Provide real-time troubleshooting and guidance on our web-based software
• Assist users with account questions, navigation issues, and basic technical support
• Clearly document customer interactions and resolutions in our system
• Collaborate with internal teams to escalate and resolve more complex issues
• Educate customers on best practices and platform features
• Maintain a calm, solution-oriented approach in a fast-paced environment

Conoscenze

Fluent in English (spoken and written)

Proven customer service experience

Strong computer skills

Ability to troubleshoot basic tech

Excellent communication and Interp.

Strumenti

Zendesk

Freshdesk

Descrizione del lavoro

About CareLink

CareLink is a fast-growing software company modernizing how care is coordinated and delivered. We build intuitive technology that helps families, caregivers, and organizations work better together. Our team is collaborative, motivated, and genuinely enjoys coming to work. If you thrive in a fast-paced environment where your work makes a real impact, you’ll fit right in.

The Role

We’re looking for a Customer Support Specialist to be a key point of contact for our users. You’ll spend much of your day on the phone helping customers, solving problems, and ensuring an excellent experience with our platform.

This is a great role for someone who enjoys helping people, learns technology quickly, and wants to grow with a company on the rise.

What You’ll Do

• Handle inbound and outbound customer support calls professionally and empathetically
• Provide real-time troubleshooting and guidance on our web-based software
• Assist users with account questions, navigation issues, and basic technical support
• Clearly document customer interactions and resolutions in our system
• Collaborate with internal teams to **escalate** and resolve more complex issues
• Educate customers on best practices and platform features
• Maintain a calm, solution-oriented approach in a fast-paced environment

Required Qualifications

• Fluent in English (spoken and written)
• Proven customer service experience, especially phone-based support
• Strong computer skills and comfort working with web-based software
• Ability to troubleshoot basic technical issues and think critically
• Fast learner who adapts quickly to new technology and processes
• Excellent communication and interpersonal skills
• Reliable, punctual, and detail-oriented

Preferred / Nice to Have

• Experience in SaaS, healthcare, or technology support
• CRM or ticketing system experience (Zendesk, Freshdesk, etc.)
• Call center or high-volume support experience
• Ability to explain technical concepts in simple, friendly terms
• Strong organizational and time-management skills
• Team-first mindset with a positive attitude
• In-office 4 days per week, 1 day work-from-home
• Collaborative, energetic office culture
• Fast-paced, growth-oriented environment
• Supportive leadership and team atmosphere

Why You’ll Love Working at CareLink

• Be part of an exciting, growing software company
• Make a meaningful impact helping real people every day
• Learn valuable technical and customer-facing skills
• Opportunity for growth as the company scales
• Competitive pay and a positive, respectful workplace

If you love helping people and are looking for a great company to advance your career, we’d love to hear from you.