Customer Service Representative

Eddy; Provo (UT); On-site; USD 28,000 - 36,000; Full time

Job summary

Lift Credit is seeking a Customer Support Representative to assist customers through the loan application process and payments. You will be the upbeat first contact, handling inquiries by text and email, and guiding customers with organized documentation and accurate product information.

The role emphasizes enthusiasm, teamwork, and the ability to multitask in a fast-paced environment while delivering exceptional service to Lift Credit clients in Provo, Utah.

Qualifications

• Exemplary writing and verbal communication skills.
• Willingness to learn and solve problems.
• Ability to work well in a team and multitask.
• Calm, optimistic demeanor in challenging situations.
• Computer literate with basic software knowledge.

Responsibilities

• Assist customers with making payments and loan-related questions.
• Serve as the first contact for customers with a happy and energetic demeanor.
• Field inbound and make outbound calls to assist loan applications.
• Answer customer questions via text and email.
• Organize customer documents and information for processing.
• Provide accurate information about Lift Credit products and services.
• Deliver outstanding customer service to Lift Credit customers.

Skills

Communication

Customer service

Problem solving

Teamwork

Multitasking

Listening

Education

High School Diploma

Job description

Customer Support RepresentativeLift Credit is an online lender for personal installment loans. Many of our customers have no credit or poor credit, and cannot be approved for a loan with their banks. Our core purpose is to save these credit challenged consumers from payday lending. We want to bridge the gap between bank loans and payday loans to give everyone a chance for financial inclusion. Lift Credit is looking for an upbeat Account Support Specialist to help our customers through the loan application process. Account Managers use their knowledge and experience to help customers receive loans as quickly as possible. Our relationship with our customers is very important; we want employees who will care about them as much as we do. The ideal candidate is efficient, energetic, and personable.Location: Provo, UtahWhat you’ll do:Assist customers with making paymentsBe a happy and energetic first contact for our customersField inbound and make outbound calls to help customers with loan applicationsAnswer customer questions via text and emailOrganize customer documents and informationProvide accurate information about Lift Credit products and servicesProvide outstanding customer service to Lift Credit customersWhat you need to get the job done:Exemplary writing and verbal communication skillsWillingness to learnProblem solving and analytical skillsAbility to work well with a teamGreat listening skillsAbility to multitask in a fast pace environmentAbility to remain happy and optimistic in difficult situationsComputer literate1+ year of experience in a customer service or sales environment preferredHigh School Diploma requiredWhat you’ll love about us:Awesome company culture. What creates a cohesive team better than working with people you actually know and like? We participate in quarterly company hangouts, monthly in-office parties, killer holiday parties, Maverick Speaker Series, and a monthly CEO book club! You’ll be a part of a transparent, collaborative, and scrappy culture.Opportunities to give back. At Lift Credit, we provide monthly service opportunities with our partner, Sunshine Heroes, for employees and their families to give back!Personal Growth. Lift Credit is a part of Tesani Companies - a holding company that specializes in building enduring businesses. Lift Credit gets to enjoy the perks of being part of a larger company, while maintaining the small business feeling.E04JI800904t409duju