Customer Service Rep

Uplift; Reno (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

Uplift is looking for a dedicated financial services professional to enhance customer relationships and resolve delinquency issues. This role involves engaging with past due customers, reviewing their accounts, and maintaining accurate records to ensure effective loan repayment.

Successful candidates must have over 2 years of experience in financial services or customer service, along with strong negotiation and organizational skills. You will play a key role in helping clients improve their financial situations while handling payment processing and adhering to relevant regulations.

Qualifications

• 2+ years experience in financial services or customer service.
• Ability to negotiate loan repayment plans.
• Strong organizational skills and attention to detail.

Responsibilities

• Engage with past due customers to resolve delinquency.
• Maintain accurate records of customer communication.
• Make recommendations for loans needing additional attention.

Skills

Negotiation skills

Organizational skills

Communication skills

Customer service

Job description

Uplift gives you the freedom to buy what you want now and pay over time. With affordable monthly payments, you can easily budget for what matters most.

Job Description

At Uplift, we’re on a mission to help people get more out of life, one thoughtful purchase at a time. Our enterprise Buy Now, Pay Later solution is used by the world’s most loved brands including Southwest Airlines, Carnival, Universal Studios, and more. With flexible pay over time installments, we empower consumers to buy what matters most while unlocking higher conversions and customer lifetime value for our partners. We’re in high growth mode but we still hold on to the values that have inspired our mission since the beginning; innovation, diversity, agility, and a desire to help people elevate their lives. If our mission inspires you, let’s talk!

Uplift is the leading Buy Now, Pay Later solution serving the world’s top travel brands. Uplift’s complete range of flexible payment solutions are offered by leading brands throughout the United States and Canada including United Airlines, Carnival Cruise Line, Caesars Entertainment, Kayak, Air Canada, and more. Learn more atwww.uplift.com.

Responsibilities

• Engage with past due customers to resolve delinquency while maintaining a positive long‑standing relationship with the customer
• Review, monitor, and engage with a high volume of customers per day
• Maintain accurate records of customer communication (i.e., promise to pay, payment arrangements)
• Efficiently assess and recommend action to borrowers concerning loan issues
• Make recommendations to management for loans needing additional attention
• Perform ad hoc duties as needed

Requirements

• 2+ years experience in financial services; consumer delinquency and collections or customer service experience preferred
• Strong ability to negotiate loan repayment plans
• Experience with handling of payment processing
• Desire to improve borrowers’ financial situation but ability to make tough decisions
• Exceptional organizational skills and attention to detail
• Working knowledge of relevant federal regulations such as the Fair Debt Collection Protection Act and state by state regulations
• Intermediate Excel skills and general computer literacy
• Aptitude for working independently while maintaining a team first mentality
• Excellent written and verbal communication skills

Uplift is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

All your information will be kept confidential according to EEO guidelines.