Customer Support Specialist - Fast, Friendly Help

Country Supplier LLC; Idaho; On-site; USD 36,000 - 52,000; Full time

Job summary

Country Supplier LLC in Idaho is seeking a Customer Support Associate to deliver prompt, friendly help to customers across phone, email, and chat. You will troubleshoot issues, answer questions, and collaborate with internal teams to resolve concerns.

The role requires quick learning, attention to detail, and a customer-first mindset, with opportunities to grow product knowledge through training and to advise customers on features and upgrades.

Qualifications

• High school diploma or equivalent; a college degree is a plus.
• 1-2 years of customer service or support experience.
• Proficiency in CRM software, email, and chat tools; basic computer skills.

Responsibilities

• Respond to customer inquiries through phone, email, and chat promptly and professionally.
• Listen to customer needs, clarify questions, and provide accurate information about products and services.
• Assist customers in resolving issues, escalating complex cases as needed.
• Troubleshoot product or service-related issues and document interactions for future reference.
• Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
• Maintain up-to-date knowledge of products and policies; participate in training.
• Educate customers about features, upgrades, or services they may benefit from.
• Build positive relationships and advocate for customers internally.
• Collaborate with technical support, product development, and billing to resolve concerns.
• Record interactions and outcomes in the CRM; report trends for improvement.

Skills

CRM proficiency

Communication skills

Empathy

Problem solving

Education

High school diploma

College degree optional

Tools

CRM software

Job description

Country Supplier LLC in Idaho is seeking a Customer Support Associate to deliver prompt, friendly help to customers across phone, email, and chat. You will troubleshoot issues, answer questions, and collaborate with internal teams to resolve concerns.

The role requires quick learning, attention to detail, and a customer-first mindset, with opportunities to grow product knowledge through training and to advise customers on features and upgrades.