Customer Support & Experience Associate

Country Supplier; Idaho Falls (ID); On-site; USD 32,000 - 46,000; Full time

Job summary

Country Supplier is seeking a Customer Support Associate to respond to inquiries across phone, email, and chat. You will troubleshoot issues, document interactions, and collaborate with internal teams to improve the customer experience.

The role requires 1–2 years in customer support, strong communication, and familiarity with CRM tools. A high school diploma is required, with a college degree seen as a plus. This is an on-site position in Idaho Falls.

Qualifications

• Minimum high school diploma or equivalent; college degree is a plus.
• 1–2 years in customer service or support, preferably in a related industry.
• Proficiency with CRM software, email, and chat tools.
• Clear, empathetic communication and ability to stay calm under pressure.
• Resourcefulness and quick problem-solving for customer issues.

Responsibilities

• Respond to inquiries via phone, email, and chat promptly and professionally.
• Clarify needs, provide accurate product information, and troubleshoot issues.
• Escalate complex cases and follow up to ensure complete resolution.
• Document interactions and outcomes in the CRM for quality improvement.
• Collaborate with internal teams to address feedback and improve processes.

Skills

Customer service mindset

Strong communication

Empathy and patience

Team collaboration

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Email tools

Chat tools

Job description

Country Supplier is seeking a Customer Support Associate to respond to inquiries across phone, email, and chat. You will troubleshoot issues, document interactions, and collaborate with internal teams to improve the customer experience.

The role requires 1–2 years in customer support, strong communication, and familiarity with CRM tools. A high school diploma is required, with a college degree seen as a plus. This is an on-site position in Idaho Falls.