Multichannel Customer Support Specialist (Temp-to-Hire)

Selkirk Sport, LLC; Coeur d'Alene (ID); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Peak Fitness membership

Job summary

Selkirk Sport, LLC is seeking a resourceful Customer Service Representative to join our Customer Experience team in Idaho. You’ll be the primary contact for customers, handling questions, orders and warranty claims with a premium service level.

This temp-to-hire role offers potential to transition to full-time after a successful introductory period. You'll support across channels, resolve concerns, and collaborate with Shipping, Accounting, and programs while building product expertise and

Qualifications

• 3–5 years of customer service or related experience.
• Strong communication via phone and email.
• Proven ability to solve problems and take initiative.
• Experience working across multiple platforms.
• Typing speed 50 WPM with accuracy.
• Reliability and consistent attendance.

Responsibilities

• Respond to customer questions via phone, email, and ticketing platforms.
• Investigate issues, de-escalate situations, and identify solutions.
• Process orders, refunds, warranty claims, and updates.
• Develop product knowledge to provide dependable support.
• Collaborate with Shipping, Accounting, Programs, and teams.
• Maintain accurate customer records and workflows.
• Improve workflows and automation tools.
• Meet service expectations for response time and customer satisfaction.

Skills

Customer service

Phone support

Multitasking

Typing 50 WPM

Data entry

Problem solving

Communication

Tools

Ticketing systems

CRM tools

Order management systems

Job description

Selkirk Sport, LLC is seeking a resourceful Customer Service Representative to join our Customer Experience team in Idaho. You’ll be the primary contact for customers, handling questions, orders and warranty claims with a premium service level.

This temp-to-hire role offers potential to transition to full-time after a successful introductory period. You'll support across channels, resolve concerns, and collaborate with Shipping, Accounting, and programs while building product expertise and