Customer Support Specialist - Energy Efficiency Programs

Center for EcoTechnology; Massachusetts; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Support Specialist to join their dynamic team focused on energy efficiency. This entry-level position offers a unique opportunity to engage with customers and help them navigate incentive programs aimed at reducing costs and improving environmental performance. As a vital part of the organization, you will collaborate with various stakeholders, ensuring effective communication and support. If you are passionate about sustainability and eager to make a difference, this role is perfect for you. Join a diverse team committed to fostering inclusion and driving impactful change in the community.

Qualifications

• 1-2 years of customer service experience and written communications experience.
• Experience in non-profit, environmental/sustainability, and/or energy efficiency preferred.

Responsibilities

• Provide program information and assist property owners with offerings.
• Schedule site visits and coordinate events.

Skills

Customer Service

Communication Skills

Organizational Skills

Attention to Detail

Fluency in Spanish

Education

College Degree

Tools

Microsoft Office

Salesforce

Job description

Location: Remote in Massachusetts

CET is looking for a Customer Support Specialist (internally called a Program Consultant) for our energy efficiency programs. In this exciting, entry-level role, you will provide expertise, planning, and assistance to customers who want to reduce costs and improve environmental performance. As a Customer Support Specialist, you excel at communication, establishing excellent rapport with customers, clients, business owners, vendors, and coworkers on the phone, over email, and in meetings.

The ideal candidate has familiarity with energy efficiency programs and/or experience with income-based programs for homeowners and renters. The role works both independently and in collaboration with other Customer Support Specialists and Program Managers to complete deliverables, drive existing programs, and onboard new programs.

For nearly 50 years, CET has helped people and businesses save energy and reduce waste. We partner with city and state agencies, utilities, homeowners, and business owners across the U.S. to build a just and equitable transition to the low-carbon economy. With the passage of state and federal climate policy, utility programs are rapidly evolving to align with carbon reduction goals. Our Customer Support Specialists are critical catalysts in helping customers navigate incentive programs and get electrification and energy measures implemented. This is an exciting time to work as a Customer Supoort Specialist at CET!

In this rewarding opportunity in the field of energy efficiency, you will:

• Provide energy efficiency program information and facilitate property owners through program offerings.
• Schedule site visits and answer hotlines.
• Coordinate and support virtual and in-person events, including logistics, attendee registration, etc.
• Enter project data accurately into appropriate platforms to track customer interactions and project progress.
• Generate regular client reports and compile metrics and progress towards program deliverables.
• Act as a liaison with vendors, partners, customers, and other stakeholders.
• Suggest improvements to functional and program processes and collaborate on developing new processes.
• Potentially provide coaching and guidance to the team for quality assurance on deliverables.
• Potentially contribute to training for new staff on the team.
• Collaborate externally with customers and internally with program stakeholders to progress projects forward.

You're a great fit for this position if you have:

• An enthusiasm for CET's mission.
• A college degree and at least 1-2 years of customer service experience and written communications experience, or 1-2 years of customer service (phone, email).
• 1-2 years of work experience in non-profit, environmental/sustainability, and/or energy efficiency preferred.
• Fluency in Spanish highly preferred.
• Extensive experience using Microsoft Office products and Salesforce.
• Excellent written and verbal communication skills with the ability to work with both technical and non-technical partners.
• Accuracy and attention to detail are required.
• Strong organizational and time management skills with the ability to work independently and with minimal supervision.
• An ability to work with multiple programs and deliverables in a collaborative environment.
• Experience with energy efficiency incentive programs, a Weatherization Assistance Program, or other income-based programs preferred.
• Remote employees must have high-speed internet access and a working location free from distractions and interference during business hours.

A little more about us:

For all our work, we bring together a diverse team of environmental specialists, building scientists, engineers, sales, operations, and communications specialists to implement cost-effective and lasting solutions. We're a hands-on, action-oriented organization-every day someone on our team is:

• Conducting residential and commercial energy audits and advising building owners on efficiency and electrification opportunities;
• Keeping used building materials out of the landfill;
• Helping businesses implement wasted food diversion programs;
• Working with a municipal electric utility to build innovative financing and incentive programs to accelerate electrification;
• Designing outreach materials that help make green make sense for our target audience.

We are committed to racial justice and inclusion, and we are looking for someone who can contribute to the diversity of the CET team by bringing their insights and life experience to support our work in historically underserved communities and our success mitigating climate change. Bilingual English-Spanish candidates are strongly encouraged to apply. Your role is to:

• Participate in required and elective training and development opportunities.
• Use cultural competency in your interactions with customers and coworkers to foster inclusion and support diverse identities.

CET is able to hire people who reside in these states: CO, CT, DE, FL, GA, MA, NJ, MN, MT, NC, NH, NY, RI, VT. If you do not live in one of these states, we will not be able to consider your application.

CET is an equal opportunity employer and provider. We strive for a welcoming and inclusive environment. Diverse applicants are encouraged to apply. You may include military service assignments and any verified work performed on a volunteer basis. If you are an individual with a disability needing reasonable accommodation or assistance at any time during the application process, please contact us at [e-mail]. Please do not email us your resume. To be considered for the position, you must apply following the link in this posting.