Customer Support Specialist — Educate, Resolve & Assist

Lincare; Bryan (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Lincare in Bryan, OH is seeking a customer service representative to communicate with customers, answer questions, and support product/service needs while ensuring compliance with physician directions.

You will handle inbound and outbound calls, assess needs, document interactions in the computerized record keeping system, enter orders, and maintain accurate demographic data to support timely service delivery.

Qualifications

• Experience communicating with customers to answer questions and resolve problems.
• Ability to assess customer needs for products/services
• Attention to accurate data entry in computerized systems

Responsibilities

• Communicate with customers via inbound and outbound calls, including automated dialer-generated calls.
• Assess customer needs for additional products and services.
• Verify physician orders and ensure customer compliance.
• Educate customers about products/services and document interactions.
• Enter customer orders and update demographic information in computerized systems.
• Document calls in the record keeping system.

Job description

Lincare in Bryan, OH is seeking a customer service representative to communicate with customers, answer questions, and support product/service needs while ensuring compliance with physician directions.

You will handle inbound and outbound calls, assess needs, document interactions in the computerized record keeping system, enter orders, and maintain accurate demographic data to support timely service delivery.