Customer Support Specialist - Delivery & Scheduling

FIDELITONE; Elizabethton (TN); Presencial; USD 20.000 - 28.000; Jornada completa

Descripción de la vacante

Fidelitone in Elizabethton, TN is seeking a Customer Support Representative to ensure customer satisfaction by providing timely, accurate, and friendly service via phone, Skype, and email systems. This full-time role is based in Elizabethton with hourly compensation and opportunities to handle scheduling and delivery coordination.

The role requires strong typing, MS Office proficiency, and excellent communication in a fast-paced environment. Flexibility to work different shifts is a plus.

Formación

• Typing and data entry with high accuracy.
• Experience in a fast-paced, customer-service environment.
• Warehouse management systems experience is a plus.

Responsabilidades

• Handle inbound customer calls about delivery services, including billing, service, and scheduling.
• Place outbound calls to provide delivery times or set appointments.
• Communicate effectively to maintain positive customer relationships.
• Assist with order research and maintenance (ETA's, damages, cancellations, delivery issues, scheduling).
• Process orders and update internal databases and client systems.
• Support customers with scheduling, rescheduling, and returns.
• Conduct delivery surveys as required by the client.
• Perform other related duties as assigned.

Conocimientos

Typing

MS Office

Attention to detail

Communication skills

Adaptability

Educación

High school diploma or equivalent

Herramientas

MS Office (Excel, Outlook, Word)

Descripción del empleo

Fidelitone in Elizabethton, TN is seeking a Customer Support Representative to ensure customer satisfaction by providing timely, accurate, and friendly service via phone, Skype, and email systems. This full-time role is based in Elizabethton with hourly compensation and opportunities to handle scheduling and delivery coordination.

The role requires strong typing, MS Office proficiency, and excellent communication in a fast-paced environment. Flexibility to work different shifts is a plus.