Customer Support Specialist — Data Entry & Returns

UniFirst; Stratford (CT); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a Customer Service Representative in Stratford, Connecticut. The role involves handling inbound and outbound inquiries via phone and email, accurate data entry, order processing, returns handling, and providing professional customer support.

The candidate should be able to troubleshoot issues and work well in a team environment. Qualifications include an Associate degree or equivalent, 1+ year of related experience, and proficiency with Word, Excel, and Access.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 1+ year related experience in customer service or similar role.
• Proficient in Microsoft Word, Excel, and Access.

Responsibilities

• Handle inbound/outbound inquiries via phone and email in a professional, service-oriented manner.
• Enter orders and process returns with accuracy.
• Provide timely problem resolution and assist customers as needed.
• Troubleshoot issues and respond promptly to customer questions.

Skills

Customer service

Data entry

Communication

Phone support

Email support

Education

Associate degree or equivalent

Tools

AS400 System

Job description

UniFirst is seeking a Customer Service Representative in Stratford, Connecticut. The role involves handling inbound and outbound inquiries via phone and email, accurate data entry, order processing, returns handling, and providing professional customer support.

The candidate should be able to troubleshoot issues and work well in a team environment. Qualifications include an Associate degree or equivalent, 1+ year of related experience, and proficiency with Word, Excel, and Access.