Customer Support Specialist (Customer Support Management)

The Boeing Company; Seattle (WA); On-site; USD 65,000 - 89,000; Full time

Job summary

The Boeing Company in Seattle, WA is seeking an Entry Customer Support Specialist to help strengthen customer relationships and support claims processing in a fast-paced setting.

You will coordinate with internal teams, gather data, manage your backlog, and use Boeing systems to resolve issues while ensuring accuracy and timely communication.

This role emphasizes attention to detail, collaboration across functions, and adherence to best practices, with a first-shift on-site schedule.

Qualifications

• General experience with Supply Chain Processes.
• Strong communication and problem-solving skills.
• Attention to detail and strong analytical skills.
• Ability to work and collaborate cross functionally across multiple organizations.
• Microsoft Suite proficiency.

Responsibilities

• Enhance and strengthen customer relationships, develops an understanding of customer culture and business strategies.
• Coordinate with internal teams to fact find and obtain solutions to resolve customer claims.
• Collect supporting data and request documentation from customers through email and internal systems.
• Direct discrepancies to internal teams responsible for action, monitor for updates, and escalating as needed.
• Interact with internal partners through face-to-face/ virtual meetings, phone calls, emails and other media.
• Use multiple Boeing systems in a fast-paced environment.
• Follow best practices and local work instructions in daily work; identify opportunities for process improvements.
• Responsible for managing own backlog and working with team to achieve Key Performance Indicator targets.
• Respond timely to customer inquiries and advise customers regarding claim status and disposition.
• Flexibility to provide on-site warehouse support to work with receiving, warehouse, quality and material departments to resolve material issues.

Skills

Supply chain processes

Communication

Problem solving

Attention to detail

Cross-functional collaboration

Microsoft Suite

Education

Bachelor's degree or equivalent work experience

Job description

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services (BGS) is looking for Entry Customer Support Specialist to join our team in Seattle, WA.

Position Responsibilities:

• Enhance and strengthen customer relationships, develops an understanding of customer culture and business strategies.
• Coordinate with internal teams to fact find and obtain solutions to resolve customer claims.
• Collect supporting data and request documentation from customers through email and internal systems.
• Direct discrepancies to internal teams responsible for action, monitor for updates, and escalating as needed.
• Interact with internal partners through face-to-face/ virtual meetings, phone calls, emails and other media.
• Use multiple Boeing systems in a fast-paced environment.
• Follow best practices and local work instructions in daily work; identify opportunities for process improvements.
• Responsible for managing own backlog and working with team to achieve Key Performance Indicator targets.
• Respond timely to customer inquiries and advise customers regarding claim status and disposition.
• Flexibility to provide on-site warehouse support to work with receiving, warehouse, quality and material departments to resolve material issues.
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Basic Qualifications (Required Skills/Experience):

• General experience with Supply Chain Processes
• Strong communication and problem-solving skills
• Attention to detail and strong analytical skills
• Ability to work and collaborate cross functionally across multiple organizations
• Microsoft Suite proficiency

Preferred Qualifications (Desired Skills/Experience):

• Bachelors degree or equivalent work experience
• Basic analytical skills
• Experience with conflict management

Drug Free Workplace:

Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Total Rewards & Pay Transparency:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $65,450 - $88,550

Applications for this position will be accepted until Oct. 07, 2026

Export Control Requirements:

This is not an Export Control position.

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Shift:

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.