Customer Support Specialist – Call Center

Customand; Cincinnati (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Customand is seeking a dedicated Call Center Representative in Cincinnati, OH to deliver exceptional service to customers via phone, email, and live chat. You will handle inquiries, provide product information, and resolve issues with a patient and empathetic approach.

Ideal candidates communicate clearly, manage multiple tasks, and document interactions accurately while escalating complex matters to the appropriate department for swift resolution.

Qualifications

• Experience in call center or customer support preferred.
• Ability to handle multiple channels (phone, email, chat) is a plus.
• Patient and empathetic demeanor with problem solving focus.

Responsibilities

• Answer inbound customer calls promptly and professionally.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues efficiently and courteously.
• Process orders, forms, applications, and requests.
• Document customer interactions and maintain detailed records.
• Escalate complex concerns to the appropriate department or supervisor.

Skills

Customer service

Communication skills

Problem solving

Empathy

Job description

Customand is seeking a dedicated Call Center Representative in Cincinnati, OH to deliver exceptional service to customers via phone, email, and live chat. You will handle inquiries, provide product information, and resolve issues with a patient and empathetic approach.

Ideal candidates communicate clearly, manage multiple tasks, and document interactions accurately while escalating complex matters to the appropriate department for swift resolution.