Customer Support Specialist (AP1) - Toledo

Opportunities for Ohioans with Disabilities; Toledo (OH); On-site; USD 47,000 - 55,000; Full time

Job summary

Opportunities for Ohioans with Disabilities (OOD) seeks a Customer Support Specialist to support VR professionals, greet clients, answer calls, route inquiries, and perform general admin tasks. The role requires reliability, organization, and communication skills in a public service environment.

The position is in Toledo, Ohio, with in-office work five days a week, 8:00 AM–5:00 PM, and a starting wage described in the agency pay table. Sponsorship is not provided.

Qualifications

• 1 year training or 1 year experience in secretarial science or business office applications.
• OR equivalent of education and/or experience per Minimum Class Qualifications noted above.

Responsibilities

• Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public as well as maintaining the sign in/out sheets and greeting guests.
• Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail.
• Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology.
• Complete data entry, and schedule intake meetings for people with disabilities applying for OOD services.
• Provide ongoing case service and programmatic support through correspondence, follow-up and reminder phone calls, supporting OOD Hiring Events, running reports, and more.

Skills

Administrative Support

Clerical & Data Entry

Computer Literacy

Customer Service

Professional

Scheduling

Customer Focus

Listening

Attention to Detail

Teamwork

Verbal Communication

Job description

• Delivers excellent customer service.

Customer Support Specialist (CSS) Position Overview

Are you an experienced administrative professional eager to start a rewarding career in public service? Join Opportunities for Ohioans with Disabilities (OOD) as a Customer Support Specialist, where you will support our Vocational Rehabilitation (VR) professionals. Your responsibilities may include greeting customers in the reception area, answering phones, fielding general questions, and routing calls. You may also provide information about vocational rehabilitation services, maintain office calendars for client meeting rooms, conference rooms, and state vehicles, and handle general administrative duties such as processing mail, creating packets, and maintaining office supplies. If you are ready to make a positive impact and support our mission, we would love to hear from you!

Opportunities for Ohioans with Disabilities does not provide sponsorship for employment-based visas or work authorization.

Customer Support Specialist Duties

• Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public as well as maintaining the sign in/out sheets and greeting guests.
• Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail.
• Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology.
• Complete data entry, and schedule intake meetings for people with disabilities applying for OOD services.
• Provide ongoing case service and programmatic support through correspondence, follow-up and reminder phone calls, supporting OOD Hiring Events, running reports, and more.

A Successful Customer Support Specialist

• Delivers excellent customer service.
• Is time-efficient, organized, and quality-driven.
• Has the ability to multi-task.
• Displays excellent communication skills.
• Works well in a team environment.
• Effectively utilizes office technology and tools.

Classification: Administrative Professional 1

Bureau Of Vocational Rehabilitation Division Overview

OOD’s Bureau of Vocational Rehabilitation (BVR) and Bureau of Services for the Visually Impaired (BSVI) provide vocational rehabilitation (VR) services to eligible individuals with disabilities to assist them to attain and maintain competitive integrated employment. OOD works with adults seeking to enter the workforce or retain a job, and with youth beginning at age 14 to assist them as they transition from high school into college and/or the workplace. For more information, click here to view the OOD Vocational Rehabilitation Fact Sheet.

Pay Information

Starting salary will be step 1, subject to law or union contract requirements. New hires advance to the next step in the range after 6 months and annually thereafter. There are cost of living increases to these rates each year and additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Months of EmploymentAtHire6 months18 months30 months42 months54 Months66 Months Pay Range

OCSEA 27Step 1Step 2Step 3Step 4Step 5Step 6 Step 7 Hourly$22.59$23.28$23.65$24.27$24.88$25.61$26.54Annual$46,982.42$48,418.24$49,189.71$50,475.15$51,760.59$53,260.27$55,210.06

Location Requirements

This position is required to be in office 5 days a week. Reporting details will be provided by the supervisor before the start date. Employees must reside at a location that allows for reasonable response time to workplace reporting requirements. Daytime travel within Ohio may be required. The selected candidate must provide own transportation or, in order to operate a state vehicle, must have a valid driver’s license.

Background Check

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

• 1 year training or 1 year experience in secretarial science or business office applications.
• OR equivalent of education and/or experience per Minimum Class Qualifications noted above.

Job Skills

Administrative Support/Services, Clerical & Data Entry, Computer Literacy, Customer Service, Professional, Scheduling, Customer Focus, Listening, Attention to Detail, Teamwork, Verbal Communication

Work Location

Toledo BSVI/BVR

Primary Location

United States of America-OHIO-Lucas County-Toledo

Compensation

$22.59/hour (unless required by legislation)

Schedule

Full-time

Work Hours

8:00AM - 5:00PM M-F

Classified Indicator

Classified

Technical Skills

Computer Literacy, Scheduling, Clerical & Data Entry, Customer Service, Professional

Professional Skills

Attention to Detail, Customer Focus, Listening, Teamwork, Verbal Communication

Agency Overview

Opportunities for Ohioans with Disabilities (OOD) empowers Ohioans with disabilities through employment, disability determinations, and independence. Our agency works with partners in businesses, education, and non-profit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio. We help connect the people of Ohio who have disabilities with the resources, support, and opportunities that fit their unique needs, abilities, and interests so that they can find and retain meaningful employment. To learn more about what we do, please visit our website at ood.ohio.gov .