Customer Support Specialist (AP1) - Dayton

State of Ohio; North Dayton (OH); On-site; USD 29,000 - 34,000; Full time

Job summary

Opportunities for Ohioans with Disabilities (OOD) in Dayton, OH is seeking a Customer Support Specialist to assist Vocational Rehabilitation professionals, greet visitors, answer phones, and handle general administrative duties in a public-service setting.

You will manage calendars, process mail, prepare packets, and support data entry, scheduling, and reporting to help clients with disabilities access services. This role requires teamwork and a customer-focused approach within a state agency.

Qualifications

• 1 year of training or 1 year of experience in secretarial or office duties.
• Experience with scheduling, data entry, and customer service is preferred.
• Ability to use office technology and work in a team.

Responsibilities

• Staff front desk coverage and greet participants and the public.
• Process mail, scans, and distribute communications.
• Support staff with correspondence, requests for records, and document signing.
• Schedule intake meetings for applicants for OOD services.
• Provide ongoing support including reports and event assistance.

Skills

Administrative support

Computer literacy

Scheduling

Data entry

Customer service

Professional

Job description

Job Description - Customer Support Specialist (AP1) - Dayton (2600066U)

Customer Support Specialist (AP1) - Dayton ( 2600066U )

Organization

Opportunities for Ohioans with Disabilities

Work Location

Dayton Service Office 3401 Park Center Drive Suite 100 Dayton 45414-2577

Primary Location

United States of America-OHIO-Montgomery County-Dayton

Compensation : $22.59/hour (unless required by legislation)

Schedule

Full-time

Work Hours : 8:00AM - 5:00PM M-F

Union : OCSEA

Primary Job Skill

Administrative Support/Services

Technical Skills : Computer Literacy, Scheduling, Clerical & Data Entry, Customer Service, Professional

Professional Skills : Attention to Detail, Customer Focus, Listening, Teamwork, Verbal Communication

Agency Overview

Opportunities for Ohioans with Disabilities (OOD) empowers Ohioans with disabilities through employment, disability determinations, and independence. Our agency works with partners in businesses, education, and non-profit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio. We help connect the people of Ohio who have disabilities with the resources, support, and opportunities that fit their unique needs, abilities, and interests so that they can find and retain meaningful employment.To learn more about what we do, please visit our website at ood.ohio.gov .

Job Description

Customer Support Specialist (CSS) Position Overview

Are you an experienced administrative professional eager to start a rewarding career in public service? Join Opportunities for Ohioans with Disabilities (OOD) as a Customer Support Specialist, where you will support our Vocational Rehabilitation (VR) professionals. Your responsibilities may include greeting customers in the reception area, answering phones, fielding general questions, and routing calls. You may also provide information about vocational rehabilitation services, maintain office calendars for client meeting rooms, conference rooms, and state vehicles, and handle general administrative duties such as processing mail, creating packets, and maintaining office supplies. If you are ready to make a positive impact and support our mission, we would love to hear from you!

Customer Support Specialist Duties

• Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public as well as maintaining the sign in/out sheets and greeting guests.
• Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail.
• Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology.
• Complete data entry, and schedule intake meetings for people with disabilities applying for OOD services.
• Provide ongoing case service and programmatic support through correspondence, follow-up and reminder phone calls, supporting OOD Hiring Events, running reports, and more.

A Successful Customer Support Specialist

• Delivers excellent customer service.
• Is time-efficient, organized, and quality-driven.
• Has the ability to multi-task.
• Displays excellent communication skills.
• Works well in a team environment.
• Effectively utilizes office technology and tools.

Opportunities for Ohioans with Disabilities does not provide sponsorship for employment-based visas or work authorization.

Classification: Administrative Professional 1

Bureau of Vocational Rehabilitation Division Overview

OOD’s Bureau of Vocational Rehabilitation (BVR) and Bureau of Services for the Visually Impaired (BSVI) provide vocational rehabilitation (VR) services to eligible individuals with disabilities to assist them to attain and maintain competitive integrated employment. OOD works with adults seeking to enter the workforce or retain a job, and with youth beginning at age 14 to assist them as they transition from high school into college and/or the workplace.

Pay Information

Starting salary will be step 1, subject to law or union contract requirements. New hires advance to the next step in the range after 6 months and annually thereafter. There are cost of living increases to these rates each year and additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

Pay Range
OCSEA 27

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Hourly

$22.59

$23.28

$23.65

$24.27

$24.88

$25.61

$26.54

Annual

$46,982.42

$48,418.24

$49,189.71

$50,475.15

$51,760.59

$53,260.27

$55,210.06

Location Requirements

This position is required to be in office 5 days a week. Reporting details will be provided by the supervisor before the start date. Employees must reside at a location that allows for reasonable response time to workplace reporting requirements.

Daytime travel within Ohio may be required. The selected candidate must provide own transportation or, in order to operate a state vehicle, must have a valid driver’s license.

Background Check

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

Why Work for the State of Ohio

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

• -1 year training or 1 year experience in secretarial science or business office applications.
• -OR equivalent of education and/or experience per Minimum Class Qualifications noted above.

Job Skills: Administrative Support/Services, Clerical & Data Entry, Computer Literacy, Customer Service, Professional, Scheduling, Customer Focus, Listening, Attention to Detail, Teamwork, Verbal Communication

Equal Employment Opportunity (EEO) Statement

Opportunities for Ohioans with Disabilities is an Equal Employment Opportunity employer and is amongst the top-ranked state agencies implementing inclusive and accessible planning and programming into businesses operations and services. We strive to hire, sustain, and promote a workforce that not only embraces this mission but is also reflective of the Ohioans we serve.

If you require an accommodation based on a disability for any step of the selection process, please contact [e-mail] so proper arrangements can be made.

ADA Statement

Ohio is a Disability Inclusion State and strides to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.