Customer Support & Admin Specialist — Public Service

Opportunities for Ohioans with Disabilities; Dayton (OH); On-site; USD 47,000 - 55,000; Full time

Job summary

Opportunities for Ohioans with Disabilities (OOD) in Dayton is seeking a Customer Support Specialist to assist Vocational Rehabilitation professionals. You will greet customers, answer phones, route calls, and help with scheduling and data entry, enabling smooth service delivery.

Responsibilities include processing mail, composing correspondence, obtaining medical records, and assisting participants in signing documents.

Qualifications

• 1 year training or 1 year experience in secretarial science or business office applications.
• Experience supporting front desk operations and handling mail and scheduling.
• Proficient with standard office software and document management.

Responsibilities

• Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public as well as maintaining the sign in/out sheets and greeting guests.
• Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail.
• Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology.
• Complete data entry, and schedule intake meetings for people with disabilities applying for OOD services.
• Provide ongoing case service and programmatic support through correspondence, follow-up and reminder phone calls, supporting OOD Hiring Events, running reports, and more.

Skills

Administrative Support

Clerical & Data Entry

Computer Literacy

Customer Service

Professional

Scheduling

Customer Focus

Listening

Attention to Detail

Teamwork

Verbal Communication

Education

Secretarial science / business office applications

Job description

Opportunities for Ohioans with Disabilities (OOD) in Dayton is seeking a Customer Support Specialist to assist Vocational Rehabilitation professionals. You will greet customers, answer phones, route calls, and help with scheduling and data entry, enabling smooth service delivery.

Responsibilities include processing mail, composing correspondence, obtaining medical records, and assisting participants in signing documents.