Public Service Customer Support Specialist

State of Ohio; North Dayton (OH); On-site; USD 29,000 - 34,000; Full time

Job summary

Opportunities for Ohioans with Disabilities (OOD) in Dayton, OH is seeking a Customer Support Specialist to assist Vocational Rehabilitation professionals, greet visitors, answer phones, and handle general administrative duties in a public-service setting.

You will manage calendars, process mail, prepare packets, and support data entry, scheduling, and reporting to help clients with disabilities access services. This role requires teamwork and a customer-focused approach within a state agency.

Qualifications

• 1 year of training or 1 year of experience in secretarial or office duties.
• Experience with scheduling, data entry, and customer service is preferred.
• Ability to use office technology and work in a team.

Responsibilities

• Staff front desk coverage and greet participants and the public.
• Process mail, scans, and distribute communications.
• Support staff with correspondence, requests for records, and document signing.
• Schedule intake meetings for applicants for OOD services.
• Provide ongoing support including reports and event assistance.

Skills

Administrative support

Computer literacy

Scheduling

Data entry

Customer service

Professional

Job description

Opportunities for Ohioans with Disabilities (OOD) in Dayton, OH is seeking a Customer Support Specialist to assist Vocational Rehabilitation professionals, greet visitors, answer phones, and handle general administrative duties in a public-service setting.

You will manage calendars, process mail, prepare packets, and support data entry, scheduling, and reporting to help clients with disabilities access services. This role requires teamwork and a customer-focused approach within a state agency.