Customer Support Representative

CHS Inc.; Libby (MT); On-site; USD 32,000 - 46,000; Full time

Job summary

CHS Mountain West in Libby, MT is seeking a Customer Support Representative to deliver an exceptional service experience for current and prospective customers. You will be detail-oriented, results-driven, and able to organize workloads to meet deadlines, with strong verbal and written communication and analytical skills.

Responsibilities include handling inquiries by phone, email, and other media, supporting lower-level staff, troubleshooting issues, and promoting appropriate products or

Qualifications

• At least 1 year of experience in customer service and support.
• High School diploma or GED required.
• Strong written and verbal communication skills.
• Proficient with MS Word, Excel, and PowerPoint.
• Ability to work extended hours to meet business demands.
• Spanish reading/writing preferred.
• Pre-employment screenings may be required.

Responsibilities

• Handle a variety of customer service inquiries by phone, fax, email, text or web media.
• Follow standard procedures, with some cases requiring deviation from scripts.
• Support lower level staff on non-standard cases requiring policy interpretation.
• Troubleshoot issues and initiate action for repair, return or field service.
• Promote alternative products or services as appropriate.
• Perform other duties as needed.

Skills

Strong written and verbal comms

1+ years of customer service exp

Ability to work extended hours

Spanish language reading/writing (pref

Education

High School diploma or GED

Tools

MS Word

MS Excel

PowerPoint

Job description

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.

Summary

CHS Mountain West has an exciting opportunity in our Ag Retail Division in Libby, MT. We are looking for a Customer Support Representative to manage all aspects of creating an excellent customer service experience for current and prospective customers. You must be a detail-oriented, results-driven individual with a commitment to quality, accuracy and the ability to organize and prioritize workloads to meet deadlines. Excellent communication skills, both verbal and written, with strong analytical and customer service skills, and the ability to work in both a team environment and on self-directed tasks are essential.

Responsibilities

• Under general supervision, handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
• Inquiries are generally routine but may require departure from standard scripts or procedures.
• Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.
• Reviews and troubleshoots customer problems and initiates action for repair, replacement return or field service; or refers highly unusual situations to higher authority for review and reconciliation.
• May promote alternative products or services.
• Other duties and responsibilities as needed or assigned.

Minimum Qualifications (required)

• 1+ years of experience in Customer Service and Support
• High School diploma or GED

Additional Qualifications

• Strong written and verbal communication skills
• Proficient with MS Word, Excel, and PowerPoint
• Ability to work extended hours to meet business demands
• Abilty to read, write and communicate in Spanish, preferred
• Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

Physical Requirements

• Ability to sit, stand, bend, walk and talk

CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.

Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.

CHS is an Equal Opportunity Employer/Veterans/Disability.