Remote Call Center Customer Advocate

Group O, Inc.; Northern (KY); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

401(k) Plan with Company Match

Generous Paid Time Off

10.5 Paid Holidays

Career Development Opportunities

Job summary

Group O, Inc. is looking for a Customer Service Representative to join our remote Call Center team. The representative will handle incoming customer inquiries with efficiency and courtesy while playing a vital role in providing exceptional service experiences.

This role requires a high school diploma and basic customer service skills. It offers benefits including medical insurance, a 401(k) plan with company match, and generous paid time off.

Qualifications

• Minimum of 100-megabyte internet speed required for remote work.
• Basic customer service and phone handling experience needed.
• Strong verbal communication skills and ability to convey information clearly.
• Active listening skills to empathize and remain calm under pressure.
• Excellent problem-solving abilities and ownership of customer issues.

Responsibilities

• Receive incoming calls from customers seeking assistance.
• Listen actively and identify root causes of customer issues.
• Build rapport and establish positive relationships with customers.
• Maintain understanding of products, services, and promotions.
• Assist customers with orders, returns, and account management.

Skills

Verbal communication

Active listening

Problem-solving

Customer service

Adaptability

Data entry

Education

High School Diploma

Job description

Group O, Inc. is looking for a Customer Service Representative to join our remote Call Center team. The representative will handle incoming customer inquiries with efficiency and courtesy while playing a vital role in providing exceptional service experiences.

This role requires a high school diploma and basic customer service skills. It offers benefits including medical insurance, a 401(k) plan with company match, and generous paid time off.