Customer Support Specialist

Great Day Improvements, LLC; Wichita (KS); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Disability coverage

401(k)

Flexible Spending Account

Job summary

Champion Window is seeking a Customer Support Specialist to handle support concerns, schedule warranty appointments, order parts, and maintain customer records throughout installation and service in Wichita, Kansas. This is an on-site position with a pay range of $20.00 to $22.00 per hour.

Responsibilities include answering inquiries via phone, text, and email; updating CRM records; scheduling, auditing orders, processing payments, and supporting accounts receivable tasks while delivering

Qualifications

• 5 years of customer support experience preferred.
• Experience in the home improvement industry is a plus.
• Must be a service-oriented, high-energy team player with strong attention to detail.

Responsibilities

• Answer incoming customer experience support concerns via phone, text, and email.
• Make outbound calls to provide updates on installation and service status.
• Schedule warranty appointments for the Service Department.
• Enter and maintain customer records in the CRM Database.
• Process electronic payments and manage accounts receivable tasks as needed.
• Support division(s) in accounts receivable collections and management.
• Audit orders for accuracy after confirmation is uploaded.
• Provide reports and assist with escalated customer concerns to ensure timely resolution.

Skills

Customer service

Multi-tasking

Team player

Verbal communication

Written communication

Education

High school diploma or GED

Tools

CRM Database

Job description

Champion Window - Customer Support Specialist (on-site position)
As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.
NOT a reomote position - on-site position.
Pay range $20.00 to $22.00 per hour

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned
• High school diploma or GED equivalent
• 5 year’s customer support experience preferred
• Experience in the home improvement industry a plus
• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
• Excellent work ethic, solid attendance record and attention to detail
• Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans.
#INDC
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.