Customer Support Specialist

Tivro Africa; United States; Remote; USD 50.000 - 75.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Internet allowance

Snacks stipend

Growth opportunities

Remote work

Zusammenfassung

Tivro Africa is seeking a Customer Support Specialist to act as the first point of contact for users, addressing inquiries, resolving issues, and ensuring customer satisfaction. You will work closely with operations and technical teams to provide efficient and empathetic support.

The role requires excellent English communication, problem-solving skills, and the ability to multitask in a fast-paced, remote environment with Nigerian-based preference.

Qualifikationen

• Experience in customer support or similar role preferred.
• Excellent verbal and written English communication skills; other African languages a plus.
• Strong problem-solving and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.

Aufgaben

• Serve as the first point of contact for users, addressing inquiries and resolving issues.
• Collaborate with operations and technical teams to provide efficient support.
• Educate users about Tivro Africa’s services and platform features.
• Escalate unresolved issues and follow up until resolution.
• Maintain detailed records of customer interactions and feedback.

Kenntnisse

Communication

Customer service

Problem solving

Multitasking

Empathy

Technical fluency

Jobbeschreibung

Location: United States

This is a remote position.

Job Title: Customer Support Specialist

Location: Remote (Nigeria-Based Preferred)

Company: Urello Technologies LTD | Tivro Africa

About Us

Tivro Africa was built with one mission to make the rental process faster, more secure, and more transparent for everyone in Africa. We provide tech-powered solutions for verifying tenants and properties, reducing risks, and ensuring smooth transactions. Whether you're renting a property or looking for a place to live, Tivro's verification platform is built for you.

We’re a small but ambitious team, and we’re looking for a Customer Support Specialist to accelerate our growth and establish Tivro Africa as the go-to technology platform for verified rental solutions.

Role Overview

The Customer Support Specialist will act as the first point of contact for users, assisting with inquiries, resolving issues, and ensuring customer satisfaction. You’ll work closely with our operations and technical teams to provide efficient and empathetic support.

Qualifications

• Respond promptly to customer inquiries via email, chat, and phone.
• Identify and troubleshoot customer issues, providing effective solutions.
• Educate users about Tivro Africa’s services and platform features.
• Escalate unresolved issues to the relevant teams and follow up until resolution.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with the team to identify areas for service improvement.
• Provide feedback to enhance the customer experience and platform usability.

Requirements

• Previous experience in customer support or a similar role (preferred).
• Excellent communication skills (verbal and written) in English; knowledge of other African languages is a plus.
• Strong problem-solving and interpersonal skills.
• Ability to multitask and prioritise tasks in a fast-paced environment.
• Tech-savvy with the ability to learn and explain digital platforms quickly.
• High level of empathy and professionalism when dealing with customer concerns.

Benefits

• Competitive salary.
• Flexible, remote working environment.
• Opportunities for growth within a fast-growing startup.
• A chance to make a meaningful impact in the African rental market.
• Comprehensive Health Insurance
• Monthly Internet Allowance
• Snacks Stipend

Join us at Tivro Africa and help shape the future of secure and trusted renting across the continent!