Customer Retention Specialist

remote work; United States; Remote; USD 20,000 - 22,000; Full time

Job summary

Remote Recruitment is hiring for a UK based employer. The role focuses on protecting revenue by engaging at risk customers and offering solutions to reduce cancellations. The position is fully remote from South Africa and requires working UK hours.

You will contact at-risk customers, handle cancellation requests with empathy, record reasons and share trends with the team, and run win-back and renewal follow-ups to meet retention targets.

Qualifications

• Experience in customer retention, account support or customer service.
• Experience with a CRM or helpdesk such as HubSpot or Zendesk.
• Clear, persuasive spoken and written English.
• Comfort working to retention targets.
• A reliable laptop and stable fibre connection.

Responsibilities

• Contact customers at risk of cancelling
• Handle cancellation requests with empathy and clear offers
• Record cancellation reasons and share trends with the team
• Run win-back and renewal follow-ups
• Meet monthly retention and save-rate targets

Skills

Customer retention

English communication

Empathy

Remote work

Tools

HubSpot

Zendesk

Job description

About the role

Remote Recruitment is hiring for a UK based employer. This role focuses on protecting revenue by engaging at risk customers, understanding why they want to leave, and offering solutions to reduce cancellations. The position is fully remote from South Africa and requires working UK hours.

What you'll do

• Contact customers at risk of cancelling
• Handle cancellation requests with empathy and clear offers
• Record cancellation reasons and share trends with the team
• Run win-back and renewal follow-ups
• Meet monthly retention and save-rate targets

What they're looking for

• Experience in customer retention, account support or customer service
• Experience with a CRM or helpdesk such as HubSpot or Zendesk
• Clear, persuasive spoken and written English
• Comfort working to retention targets
• A reliable laptop and stable fibre connection

For applicants in Nigeria

• The listing states fully remote from South Africa and UK hours; it is not explicit about Nigeria; confirm timezone alignment before interviewing
• Work is remote and UK hours; no explicit visa or work-authorization details for Nigeria
• Salary shown: R29 000, R32 000 per month; pay currency not specified for Nigeria, confirm during interview