Customer Support Specialist

FP Markets; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fully remote work

Training budget

Job summary

FP Markets is seeking a Full-time Customer Support Specialist to join our fully remote team serving clients in the APAC region. The role focuses on helping traders with queries via telephone, email and live chat while guiding them through our trading platforms.

You'll work in a fast-paced, growth-oriented environment, leveraging strong English communication and a customer-centered mindset to deliver high-quality support and education on our products and services.

Qualifications

• Excellent written and spoken English.
• Strong communication across live chat, email and phone.
• Customer oriented mindset with good problem solving ability.
• Prior experience in customer support in forex/CFDs or financial services is a plus.

Responsibilities

• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat.
• Educating clients on how to use the Company’s website and trading platforms.
• Communicating with clients regarding the company’s products and services via telephone, email and live chat.
• Assisting other departments.

Skills

Excellent written and spoken English

Strong communication skills

Customer oriented mindset

Problem solving ability

Willingness to learn and adapt

Job description

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist (Remote) in APAC region.

Responsibilities:

• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
• Educating clients on how to use the Company’s website and trading platforms
• Communicating with clients regarding the company’s products and services via telephone, email and live chat
• Assisting other departments

Candidate Profile:

• Excellent written and spoken English
• Strong communication skills across live chat, email and phone
• Customer oriented mindset with good problem solving ability
• Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
• Willingness to learn and adapt in a fast-paced environment
• Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8
• Ability to work on public holidays and one Saturday & Sunday a month

Why us:

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• Fully remote work

Journey to FP Markets

• Initial Interview with HR (30-45 minutes)
• Interview with your future manager (45-60 minutes)