Partners Operations Specialist

FP Markets; United States; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Welcoming team

Autonomy on growth budget

Support for ideas

Training & development budget

Competitive remuneration & incentives

Vibrant company life

Job summary

FP Markets is seeking a Partners Relations Specialist to onboard and support our affiliate, IB, and money manager partners within a fast-growing, regulated environment. You’ll handle onboarding, connections, withdrawals, commissions, and partner queries with a focus on service excellence.

Reporting to the Head of Partners Support & Operations, you’ll monitor partner activity, help retain and reactivate partners, educate on platforms, and work with teams to hit KPIs in a dynamic, multicultural

Qualifications

• Previous experience in customer service - oriented roles.
• Excellent communication skills and teamwork.
• Willingness to learn and develop new skills.
• Driven, results oriented with strong negotiation ability.

Responsibilities

• Assist onboarding of Affiliates / IBs / Money Managers and other partners.
• Handle day-to-day partner operations: connections, withdrawals, commissions, troubleshooting.
• Monitor affiliates/IBs activities to optimize performance and report suspicious activity.
• Educate partners on platforms, trading products, and account procedures.
• Proactively retain and reactivate partners.
• Maintain partner communications via phone, live chat and email.
• Ensure compliance with regulatory policies as per company guidelines.
• Work with the team to meet KPIs and support other departments as needed.

Skills

Customer service

Communication

Team player

Willingness to learn

Results oriented

Negotiation

English fluent

Tools

MS Office

Job description

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit aPartners Relations Specialist.

Here you’ll play a crucial role in onboarding and supporting our partners, ensuring smooth operations. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: Head of Partners Support & Operations

Responsibilities:

• Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners
• Assist with the day-to-day operational tasks of the partners’ department such as partner connections, withdrawals, commission payments, and troubleshooting
• Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities
• Educate the partners on the company’s platforms, trading products, account opening/deposit and withdrawal procedures
• Proactively work to retain existing business and reactivate partners
• Update Partners team social media channels
• Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty
• Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics
• Working with the team to ensure KPIs are met
• Supporting and assisting all departments as required

Candidate profile:

• Fluency in English
• Preferable, but not required, fluency in other languages
• Previous experience in customer service - oriented jobs
• A team player with excellent communication skills
• Strong willingness to learn and develop new skills
• Driven and results orientated
• Strong negotiation skills
• Computer literacy with excellent working knowledge of Microsoft Office applications
• Ability to work day or evening shifts

Our offer:

• A welcoming, young and multicultural team with approachable leadership.
• Real autonomy over a large growth budget, and the chance to contribute to a dynamic business in a growth phase.
• Support for your ideas and room to put your expertise into the company’s best practices.
• Continuous personal development, a training and development budget, growth with the company and the opportunity to learn from industry leaders.
• Competitive remuneration, regular salary reviews and performance-based incentive schemes.
• A vibrant company life: from team activities to global celebrations.

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!