Customer Support Specialist

Alliance Family Health Center Inc; Topeka (KS); On-site; USD 25,000 - 33,000; Full time

Job summary

Alliance Family Health Center Inc. is seeking a Customer Support Specialist to join our team in Topeka, KS.

You will provide exceptional service to our clients in the health and wellness space, handling inquiries by phone, email, and chat, and guiding customers through product information with a patient, empathetic approach. The role emphasizes clear communication, problem-solving, and timely resolution of issues in a fast-paced environment, with opportunities to support billing inquiries and

Qualifications

• Excellent written and verbal communication skills.
• Strong problem-solving abilities.
• Empathetic and patient demeanor.
• Ability to work in a fast-paced environment.
• Previous customer service experience preferred.
• Knowledge of health and wellness industry is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product information and support to customers.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex issues to the appropriate team member.
• Document customer interactions and feedback.
• Assist with customer account management and billing inquiries.

Skills

Communication

Problem-solving

Empathy

Fast-paced environment

Customer service experience

Job description

We are seeking a Customer Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service to our clients in the health and wellness industry. This role requires strong communication skills, problem-solving abilities, and a passion for helping others achieve their health goals.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Provide product information and support to customers
• Troubleshoot and resolve customer issues in a timely manner
• Escalate complex issues to the appropriate team member
• Document customer interactions and feedback
• Assist with customer account management and billing inquiries

Qualifications:

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Empathetic and patient demeanor
• Ability to work in a fast-paced environment
• Previous customer service experience preferred
• Knowledge of the health and wellness industry a plus