Customer Support Specialist

Alliance Family Health Center Inc; Philadelphia (Philadelphia County); On-site; USD 38,000 - 48,000; Full time

Job summary

Alliance Family Health Center Inc is seeking a Customer Support Specialist to join our team. The ideal candidate will provide exceptional customer service to clients in the health and wellness industry, with strong communication and problem-solving skills.

Responsibilities include responding to inquiries, offering product information, troubleshooting issues, and handling account management and billing questions.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities.
• Empathetic and patient demeanor.
• Ability to work in a fast-paced environment.
• Previous customer service experience preferred.
• Knowledge of the health and wellness industry a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product information and support to customers.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex issues to the appropriate team member.
• Document customer interactions and feedback.
• Assist with customer account management and billing inquiries.

Skills

Communication skills

Problem-solving

Empathy

Patience

Fast-paced environment

Customer service experience

Job description

We are seeking a Customer Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service to our clients in the health and wellness industry. This role requires strong communication skills, problem-solving abilities, and a passion for helping others achieve their health goals.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Provide product information and support to customers
• Troubleshoot and resolve customer issues in a timely manner
• Escalate complex issues to the appropriate team member
• Document customer interactions and feedback
• Assist with customer account management and billing inquiries

Qualifications:

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Empathetic and patient demeanor
• Ability to work in a fast-paced environment
• Previous customer service experience preferred
• Knowledge of the health and wellness industry a plus