Customer Support Specialist

Alliance Family Health Center Inc; Boise (ID); On-site; USD 42,000 - 56,000; Full time

Job summary

Alliance Family Health Center Inc. is seeking a Customer Support Specialist to deliver exceptional service to clients in the health and wellness sector. The role emphasizes clear communication, problem-solving, and empathy in a fast-paced environment.

You will respond to inquiries across phone, email, and chat and help with billing questions and account management. Qualifications include strong written and verbal communication, the ability to troubleshoot effectively, and a customer-focused

Qualifications

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities.
• Empathetic and patient demeanor.
• Ability to work in a fast-paced environment.
• Previous customer service experience preferred.
• Knowledge of the health and wellness industry a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide product information and support to customers
• Troubleshoot and resolve customer issues in a timely manner
• Escalate complex issues to the appropriate team member
• Document customer interactions and feedback
• Assist with customer account management and billing inquiries

Skills

Excellent communication

Problem-solving

Empathetic and patient

Fast-paced environment

Customer service experience

Health and wellness industry knowledge

Job description

We are seeking a Customer Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service to our clients in the health and wellness industry. This role requires strong communication skills, problem-solving abilities, and a passion for helping others achieve their health goals.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Provide product information and support to customers
• Troubleshoot and resolve customer issues in a timely manner
• Escalate complex issues to the appropriate team member
• Document customer interactions and feedback
• Assist with customer account management and billing inquiries

Qualifications:

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Empathetic and patient demeanor
• Ability to work in a fast-paced environment
• Previous customer service experience preferred
• Knowledge of the health and wellness industry a plus