Customer Support Specialist

Alliance Family Health Center Inc; Santa Fe (NM); On-site; USD 36,000 - 60,000; Full time

Job summary

Alliance Family Health Center Inc. seeks a Customer Support Specialist to deliver exceptional service to clients in the health and wellness space. You will respond to inquiries via phone, email, and chat, provide product information, and assist with account and billing questions.

The ideal candidate communicates clearly, demonstrates empathy, and resolves issues efficiently in a fast-paced environment. Previous customer service experience is preferred, and knowledge of health and wellness is a

Qualifications

• Excellent written and verbal communication skills.
• Strong problem-solving abilities.
• Empathetic and patient demeanor.
• Ability to work in a fast-paced environment.
• Previous customer service experience preferred.
• Knowledge of health and wellness industry a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product information and support to customers.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex issues to the appropriate team member.
• Document customer interactions and feedback.
• Assist with customer account management and billing inquiries.

Skills

Communication skills

Problem solving

Empathy

Patience

Customer service

Health & wellness knowledge

Fast-paced environment

Job description

We are seeking a Customer Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service to our clients in the health and wellness industry. This role requires strong communication skills, problem-solving abilities, and a passion for helping others achieve their health goals.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Provide product information and support to customers
• Troubleshoot and resolve customer issues in a timely manner
• Escalate complex issues to the appropriate team member
• Document customer interactions and feedback
• Assist with customer account management and billing inquiries

Qualifications:

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Empathetic and patient demeanor
• Ability to work in a fast-paced environment
• Previous customer service experience preferred
• Knowledge of the health and wellness industry a plus