Customer Support Specialist

Levin Furniture & Mattress; Smithton (Westmoreland County); Remote; USD 38,000 - 46,000; Full time

Benefits offered by this job

Great benefits

Employee discount

Growth opportunities

Job summary

Levin Furniture & Mattress is hiring Work from Home Customer Service Specialists. This is a remote role, but candidates must live within 25 miles of a Levin store location to be considered. You will provide top-tier customer support, handle a high volume of inbound calls, and assist with warranty-related inquiries.

The position offers great benefits, including medical/dental/vision/Life & Disability, 401k, PTO, and an employee discount, with opportunities for growth within the company.

Qualifications

• High school diploma or equivalent.
• Previous clerical experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Provides highest level customer support by resolving escalated customer complaints/questions.
• Processes highest volume of inbound calls and other correspondence.
• Negotiates warranty options with manufacturers on behalf of the customer.
• Identifies product trends and communicates concerns to quality team.
• Collaborates with stores, merchandising and other operations to resolve issues.
• Processes subcontractor invoices and corrects discrepancies.
• Prepares warranty and repair service reports using Storis and intranet systems.
• Communicates professionally with internal and external personnel.
• Maintains accurate files and processes to maximize productivity.
• Processes open work orders in need of resolution.
• Performs other support as needed.
• Other duties as assigned.

Skills

Verbal & written communication

Reading & comprehension

Numerical reasoning

Paperwork accuracy

Organization skills

Multi-tasking

Education

High school diploma

Clerical experience preferred

Tools

Storis

RingCentral

Package AI Routing Software

Company Intranet systems

Microsoft Office

Job description

Career Opportunities withLevin Furniture & Mattress

Levin Furniture & Mattress is HiringWork from Home Customer Service Specialists!

This is a work from home opportunity. Candidates must be within a 25 mile radius to one of our store locations in order to be considered.

Levin Furniture & Mattress Compensation and Benefits Program:

• Great Benefits –Medical, Dental, Vision, Life & Disability, 401k, and PTO
• Generous Employee Discount
• Growth Opportunities – Levin’s loves to promote from within

Duties and Responsibilities:

• Provides highest level customer support by resolving escalated customer complaints/questions.
• Processes highest volume of inbound calls and other correspondence.
• Negotiates alternative options for warranty with manufactures on behalf of the customer.
• Identifies product trends and communicates concerns to quality team.
• Collaborates with stores, merchandising and other operations departments to quickly solve issues.
• Processes subcontractor invoices.? Identifies and corrects discrepancies.
• Prepares reports regarding warranty and repair service using Storis and Company Intranet systems as well as several web-based systems.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Processes open work orders in need of resolution.
• Performs other support as needed.
• Other duties as assigned.

Education and Experience:

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred

Skills and Abilities:

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Ability to multi-task in a fast paced working environment.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.

Physical Demands:

• Ability to remain in a stationary position for an extended period.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.

Schedule:

• Vary based on business needs, includes Saturday's
• This position is remote though may need to work from a store or Corporate Office as necessary.