Customer Support Specialist

VetRec (YC S23); Seattle (WA); Remote; USD 50,000 - 65,000; Full time

Job summary

A leading company in the veterinary industry is seeking a Customer Support Specialist to enhance customer relationships and ensure satisfaction. This remote position requires experience in support roles, particularly within the veterinary field, and offers a competitive salary range of $50,000 to $65,000 per year.

Qualifications

• 4+ years in support-related roles.
• Experience in the veterinary industry.
• Experience in a fast-paced support environment.

Responsibilities

• Answer support messages from different channels.
• Build and maintain strong relationships with customers.
• Act as the primary contact for customers.

Skills

Excellent communication

Approachability

Proactive in resolving support requests

Bilingual abilities

Tools

Intercom

Job description

Join to apply for the Customer Support Specialist role at VetRec (YC S23)

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This range is provided by VetRec (YC S23). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $65,000.00/yr

We are looking for a Customer Support Specialist to help maintain our strong relationship with customers.

This is a remote position working West Coast hours. Preference is a candidate on the West Coast but we will consider candidates elsewhere who can work West Coast hours.

Ideal candidate has experience in the veterinary industry as a technician, practice manager, account manager, customer success specialist, etc.

For questions, please email us at [e-mail]. This is the only monitored mailbox for job postings.

Our values

• Get s* done: We are a fast-paced team, shipping features daily and onboarding clinics and hospitals of all types and sizes.
• Transparency: We believe in brutal honesty amongst our team and with our customers.
• Grit: Competing in an evolving market means going above and beyond for our customers and fighting for them every day.
• Customers, customers, customers: They are the lifeblood of our business.
• Over-communication > under-communication: As a small, fast-paced team, communication is vital. Keep things moving and update the team as needed.

What Will You Be Doing

• Answer support messages from different channels, ensuring excellent customer satisfaction.
• Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations.
• Act as the primary contact for customers, addressing issues, concerns, or feedback.
• Work closely with the Engineering team on new features and enhancements.
• Serve as a customer advocate, communicating needs and feedback to product and marketing teams.

Who Do We Want

Someone who shares our values: proactive, gritty, determined, and capable of getting s* done. We work very hard and celebrate wins. Expect a high level of urgency and constant iteration.

Specific Requirements for This Role

• Experience in the veterinary industry
• Excellent communication and approachability
• 4+ years in support-related roles
• Experience in a fast-paced support environment
• Proactive in resolving support requests
• Experience in startups or small companies is a plus
• Prompt engineering skills are a plus
• Bilingual abilities are a plus
• Familiarity with Intercom is a plus

VetRec is an equal-opportunity employer and does not discriminate based on race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, veteran status, military obligations, or marital status.