Technical Customer Support Specialist (remote US only)

ArborMetrix; Ann Arbor (MI); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in healthcare analytics is seeking a Technical Customer Support Specialist. In this remote role, you will serve as the first point of contact for clients, ensuring high-quality support and coordination with technical teams. This position is designed for an entry-level candidate eager to learn and make an impact in the healthcare space.

Qualifications

• Strong customer focus with excellent communication skills.
• Technical savvy with the ability to learn quickly.
• Organized and capable of working in a fast-paced environment.

Responsibilities

• Manage the customer service queue to meet service agreements.
• Resolve customer inquiries and issues effectively.
• Test new solutions and software updates for quality assurance.

Skills

Customer-focused

Communication

Technical Savvy

Organizational skills

Ability to work under pressure

Job description

Technical Customer Support Specialist (remote US only)

Join to apply for the Technical Customer Support Specialist (remote US only) role at ArborMetrix.

Job Description
We’re looking for a proactive and customer-focused Customer Support Specialist to serve as the first point of contact for our clients. In this role, you’ll be responsible for delivering a best-in-class support experience by resolving customer issues, answering questions, and managing requests with care and efficiency.

You’ll play a key role in overseeing the support queue, ensuring timely responses and smooth coordination across teams. The ideal candidate is technically savvy, highly organized, and an excellent communicator who thrives in a fast-paced environment and remains calm under pressure.

Our clients include hospitals, health systems, collaborative quality initiatives, and professional societies across a range of healthcare specialties—making your role both impactful and meaningful in the healthcare space.

Primary Responsibilities

• Manage the customer service queue to ensure service level agreements (SLAs) are consistently met
• Resolve customer inquiries, issues, and requests in a timely and effective manner
• Test new solutions and software updates for quality assurance and usability
• Facilitate smooth handoffs and escalations between the Services and Software Development teams
• Act as a subject matter expert (SME) on company products and services
• Build and maintain strong, lasting customer relationships
• Accurately manage and update customer cases in the company's CRM
• Review and manage KPI dashboards to monitor team performance and identify improvement opportunities
• Work with a proactive mindset and strong sense of urgency

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Insurance and Consumer Services