Bilingual (Portuguese) Customer Support Specialist

Freddie Mac; Atlanta (GA); Remote; USD 45,000 - 56,000; Full time

Job summary

Freddie Mac, a leading organization in Transportation Technology, offers a customer support role focusing on technical systems integration. Ideal candidates will be proficient in Spanish or Portuguese, possess strong organizational skills, and handle inquiries via various platforms. This position provides comprehensive benefits and the flexibility to work remotely from anywhere in the U.S.

Benefits

Comprehensive core benefits

Opportunity to work remotely from anywhere in the U.S.

Inclusive and diverse work environment

Qualifications

• 2+ years in customer support required.
• Solid understanding of system interfaces and technical support.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide technical support for inquiries via ticketing system.
• Train key users and document all interactions.
• Complete integration of new carriers onto the platforms.

Skills

Proficiency in Spanish

Strong organizational skills

Customer-focused mentality

Education

Bachelor of Business Administration

Tools

MS Office products

Job description

Employer Industry: Transportation Technology

Why consider this job opportunity:
- Salary up to $55,200
- Comprehensive core benefits including Medical, Dental, Vision, Life, Disability, and retirement plans
- Opportunity to work remotely from anywhere in the U.S.
- Inclusive and diverse work environment that values employee contributions
- Chance to develop skills in customer support and technical systems integration

What to Expect (Job Responsibilities):
- Provide technical support for inquiries and requests related to the employer's platforms via ticketing system, phone, and email
- Maintain multiple ticketing queues/mailboxes alongside team members
- Train key users and ensure ongoing support for system users
- Complete integration of new carriers onto the platforms, coordinating system launches
- Gather customer information and document all interactions through a ticketing tool

What is Required (Qualifications):
- Proficiency in Spanish and/or Portuguese
- Bachelor of Business Administration and/or 2+ years in customer support
- Solid understanding of system interfaces with other applications
- Proficient in MS Office products and navigating internet resources
- Strong organizational skills and ability to multitask in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience with ERP systems
- Fast technical comprehension and excellent customer-focused mentality
- Outstanding communication and interpersonal skills
- Self-motivated and solution-oriented team player

#TransportationTechnology #CustomerSupport #RemoteWork #DiversityAndInclusion #CareerOpportunity

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