Customer Support Specialist

TEKsystems; Schaumburg (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

TEKsystems in Schaumburg, IL is seeking a detail-oriented Customer Support Specialist for a 12-month contract. The role emphasizes email-based case resolution, research, and collaboration with account managers and fleet drivers, with 9:00 AM–6:00 PM onsite hours and no remote work.

The ideal candidate brings strong written communication, detail orientation, and the ability to navigate multiple systems while delivering outstanding customer service.

Qualifications

• Minimum 2 years of office-based customer service experience.
• Strong written communication and professional email correspondence skills.
• Excellent problem-solving and research abilities.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Comfortable navigating multiple systems, databases, and screens simultaneously.
• Typing speed of at least 40 words per minute.

Responsibilities

• Respond to a high volume of customer emails and manage cases through a CRM system.
• Support account managers by assisting with vehicle ordering and service requests.
• Research and resolve customer issues using critical thinking and problem-solving skills.
• Coordinate with internal departments to resolve complex customer concerns.
• Document customer interactions and case updates accurately in company systems.

Skills

Email communication

CRM system

Microsoft Office

Attention to detail

Problem solving

Multitasking

Typing 40 wpm

Customer service

Written communication

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

Customer Support Specialist (1-Year Contract)

Location: Schaumburg, IL

Schedule: Monday through Friday, 9:00 AM to 6:00 PM

Employment Type: 12-Month Contract

Work Setting: 100% Onsite

Position Overview

We are seeking a detail-oriented Customer Support Specialist to join a growing customer support team. This role focuses heavily on email communication, case resolution, research, and problem-solving rather than high-volume phone work. The ideal candidate will have strong written communication skills, exceptional attention to detail, and the ability to navigate multiple systems while providing outstanding customer service.

This position supports account management teams and fleet drivers by resolving service-related issues, processing requests, and ensuring a positive customer experience.

Key Responsibilities

• Respond to a high volume of customer emails and manage customer cases through a CRM system.
• Support account managers by assisting with vehicle ordering and customer service requests.
• Research and resolve customer issues, using critical thinking and problem-solving skills to identify solutions.
• Coordinate with internal departments to resolve complex customer concerns.
• Utilize Microsoft Teams daily to communicate with internal and external stakeholders.
• Make outbound follow-up calls to customers when additional information or clarification is required.
• Accurately document customer interactions and case updates within company systems.
• Manage customer cases from initiation through resolution, ensuring timely follow-up.
• Process billing changes, driver data updates, insurance card requests, and reporting needs.
• Create vehicle selectors and complete various administrative support functions.
• Contact drivers via phone and email to obtain missing information required for case completion.
• Multitask effectively while entering customer information into systems during customer interactions.

Required Qualifications

• Minimum of 2 years of office-based customer service experience.
• Strong written communication and professional email correspondence skills.
• Excellent problem-solving and research abilities.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Comfortable navigating multiple systems, databases, and screens simultaneously.
• Strong computer skills and data entry accuracy.
• Typing speed of at least 40 words per minute.
• High School Diploma or equivalent.

Preferred Qualifications

• Experience using Salesforce or a similar CRM platform.
• Experience in case management or customer issue resolution environments.
• Previous experience supporting customers through email-based communication channels.

Work Environment & Additional Information

• 100% onsite position with no remote work flexibility.
• Monday through Friday schedule from 9:00 AM to 6:00 PM.
• One-hour unpaid lunch break.
• Two paid 15-minute breaks daily.
• Business casual office environment.
• Opportunity for overtime based on business needs.
• Modern office featuring employee amenities and recreational spaces.
• Strong team-oriented culture with collaboration across multiple departments.
• Stable and growing organization with opportunities to demonstrate performance and potentially be considered for future long-term opportunities.

Ideal Candidate

The ideal candidate is a strong communicator who enjoys investigating issues, finding solutions, and helping customers through complex situations. Success in this role requires excellent written communication, attention to detail, comfort working across multiple systems, and the ability to manage a heavy email and case workload while delivering exceptional customer service.

Job Type & Location

This is a Contract position based out of Schaumburg, IL.

Pay And Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Schaumburg,IL. Application Deadline This position is anticipated to close on Oct 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.