Customer Support Specialist

Uline; Saint Paul (MN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match starts—d

Paid holidays and generous paid time

Tuition Assistance Program

On-site facilities and fitness center

Job summary

Uline in Minnesota is seeking a Customer Support Specialist to process orders, provide product recommendations, and handle inquiries across phone, email and chat. You will build relationships with customers and become a product and solutions expert, equipped to answer pricing, shipping and site navigation questions quickly and confidently.

The role offers on-site, full-time shifts with best-in-class training, generous benefits and growth opportunities within a family-owned company.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but training will be provided.
• Ability to handle orders and inquiries using company technology.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Customer service

Phone support

Email & chat

Communication

Problem solving

Education

High School diploma or equivalent

Bachelor's degree preferred

Job description

Sep 2, 2026

$25 - $30/hour

Customer Support Specialist

Pay from $25 to $30 per hour with significant growth and earning potential!

Fast, friendly and customer focused. As a Uline Customer Support Specialist, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Various on-site full-time shifts available.

Why Customer Service at Uline?

Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.

Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.

Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

Process customer orders, make product recommendations and handle account inquiries using world-class technology.

Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Build business relationships with customers over phone, email and chat.

Understand customer needs and recommend Uline's best solutions.

Help customers navigate Uline's website and online ordering.

High school diploma or equivalent. Bachelor's degree preferred.

Excellent problem-solving, listening and communication skills.

Prior customer service experience is a plus , but if you are eager to learn, we will train you!

Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

Paid holidays and generous paid time off.

Tuition Assistance Program that covers professional continuing education.

Best-in-class, clean, modern facilities.

First-class fitness center and beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is adrug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Uline

Join Today, Grow Tomorrow, Lead the Future

Uline is North America's premier distributor of shipping, packaging, and industrial supplies, offering high-quality products and exceptional customer service with fast, reliable delivery.