Customer Support Specialist

Uline; Pleasant Prairie (WI); On-site; USD 77,366,000 - 91,693,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays and generous PTO

Tuition Assistance Program

On-site fitness center

Job summary

Uline, a family-owned company, is seeking a Customer Support Specialist at our Kenosha, WI location. You will build customer relationships, provide solutions and deliver legendary service using our world-class technology and processes.

The role emphasizes rapid product knowledge, multi-channel support (phone, email, chat), and navigation of Uline's ordering system. We offer training, benefits including health insurance, a 401(k) with match, paid holidays and tuition assistance, with

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; we will train you.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Customer service

Communication

Problem solving

Active listening

Multi-channel support

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

Customer Support Specialist

Pay from $27 to $32 per hour with significant growth and earning potential!

Includes $2 Shift Differential

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly and customer focused. As a Uline Customer Support Specialist, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands‑on training and ongoing support.
• Grow Your Career: Develop valuable problem‑solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world‑class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem‑solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On‑site fitness center and beautifully maintained walking paths.
• Best‑in‑class, clean, modern facilities.

About Uline

Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.

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Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!