Customer Support Specialist

Uline; Menomonie (WI); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Multiple bonus programs

Paid holidays and generous PTO

Tuition Assistance Program

Job summary

Uline is hiring a Customer Support Specialist for its Minnesota Branch. This on-site role offers hourly pay from $25 to $30 with opportunities for growth and earning potential through multiple bonus programs and full-time shifts.

You will build relationships, offer solutions, and deliver legendary service using world-class technology and training. A high school diploma is required with strong communication and problem-solving skills; bachelor’s preferred.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders, make product recommendations and handle inquiries using company tools.
• Become a product and solutions expert to answer questions quickly and confidently.
• Build business relationships with customers via phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Assist customers navigating the website and online ordering.

Skills

Problem-solving

Communication

Customer service

Education

High school diploma

Bachelor's degree preferred

Job description

Customer Support Specialist

Pay from $25 to $30 per hour with significant growth and earning potential!

Minnesota Branch

3325 Heiser St. Hudson, WI 54016

Fast, friendly and customer focused. As a Uline Customer Support Specialist, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Various on-site full-time shifts available.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands‑on training and ongoing support.

• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.

• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world‑class technology.

• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center and beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

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