Customer Support Specialist

Gould Intelligent, LLC; Phoenix (AZ); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Gould Intelligent, LLC in Phoenix, AZ is seeking a Customer Support Specialist for a 1-year contract. The role is hybrid with onsite work in downtown Phoenix and a pay rate of $18 per hour.

Responsibilities include processing and reviewing forms received by mail, fax, or email, and providing Tier 1 customer support for form completion. The candidate will handle paper mail, research issues, and perform light administrative tasks such as typing and filing.

Qualifications

• Must have strong basic admin skills including typing, filing and office equipment knowledge.
• 10-key data entry experience preferred.
• Bilingual Spanish considered a plus.
• Associate's degree or higher preferred.

Responsibilities

• Process forms received by mail, fax, or e-mail and review for accuracy and completeness.
• Provide Tier 1 customer support regarding forms’ completion and issues.
• Process incoming mail and handle basic administrative tasks on site.

Skills

Typing

Filing

Office equipment

10-key data entry

Bilingual Spanish

Administrative support

Education

High school diploma or GED

associate's degree or higher

Job description

Gould Intelligent (an Arizona company) is seeking a Customer Support Specialist for a 1 year contract in Phoenix, AZ. Work will be hybrid with onsite being in downtown Phoenix. Pay is $18/hr.

Candidate will be processing forms and reviewing them for accuracy and completeness. Forms will come in through the mail, fax, or e-mail. Will require researching issues and providing Tier 1 customer support regarding the forms’ completion. Will also process incoming mail. Candidate will be on site approximately one day a week. Must have basic administration skills/experience including typing, filing, and basic office equipment knowledge. Must have a high school diploma or GED. Preferred candidate will have 10 key experience, be bilingual in Spanish, and/or have an Associate's degree or higher.

Must be eligible to work on a W2 basis for any U.S. employer without sponsorship (no 3rd parties or corp to corp), currently reside in the Phoenix metro area, be able to start with 2 weeks’ notice, and be able to pass relevant background check.