Customer Support Specialist

swipejobs; Milwaukee (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

Swipejobs is seeking a Customer Support Specialist to join our team in Milwaukee, WI. You will work directly with customers to help them access and receive program services, maintain eligibility, and achieve their program goals.

The ideal candidate is compassionate, organized, and comfortable building relationships with customers while navigating program requirements and resources. Schedule: Monday-Friday, with rotating Wednesdays as needed; pay rate is $21.00/hour on a 90-day contract.

Qualifications

• High school diploma or GED required.
• Associate’s degree preferred.
• Strong communication and interpersonal skills.
• Ability to build positive relationships with customers.
• Strong organization and attention to detail.
• Ability to maintain accurate documentation and case notes.
• Ability to work collaboratively with a team and independently.

Responsibilities

• Develop strong working relationships with customers and monitor their engagement and progress.
• Work with customers regularly to help them meet program goals and maintain program services and eligibility.
• Provide guidance throughout multiple phases of the application process, from enrollment through the awarding of benefits and services.
• Assist customers in accessing resources such as educational and vocational training, medical services, childcare, transportation, and other services.
• Follow up with customers to ensure needs are addressed and questions resolved.
• Collaborate with team members to provide expertise in resolving customer issues.
• Maintain accurate and timely case notes documenting customer contacts and activities.
• Share information regarding outreach with project staff and identify barriers to engagement.

Skills

Strong communication

Interpersonal skills

Organizational skills

Documentation and note-taking

Team collaboration

Education

High school diploma or GED

Associate’s degree preferred

Job description

Job Description

Pay Rate: $21.00/hour

Contract: 90-day contract, expected to run through the end of the year

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Additional Schedule: Rotating Wednesdays may occasionally require a 10:00 AM-7:00 PM shift

About The Role

We are seeking an Customer Support Specialist to join our team in Milwaukee, WI. In this role, you will work directly with customers to help them access and receive program services, maintain eligibility, and achieve their program goals.

The ideal candidate is compassionate, organized, and comfortable building relationships with customers while navigating program requirements and resources.

What You’ll Do

• Develop strong working relationships with customers and monitor their engagement and progress.
• Work with customers regularly to help them meet program goals and maintain program services and eligibility.
• Provide guidance throughout multiple phases of the application process, from enrollment through the awarding of benefits and services.
• Assist customers in accessing resources such as:
• Educational and vocational training
• Medical services
• Child care
• Transportation
• Substance abuse and mental health services
• Child support establishment
• Legal services
• Other community and support resources
• Follow up with customers to ensure their needs are being addressed and questions or concerns are resolved.
• Collaborate with team members to provide expertise and assistance in resolving customer issues.
• Maintain accurate and timely case notes documenting customer contacts and activities.
• Share information regarding outreach and customer engagement efforts with project staff.
• Identify barriers that may prevent customers from engaging with the Provider and communicate those concerns to project staff.
• Perform other duties as assigned by leadership.

What You’ll Need

• High school diploma or GED required
• Associate’s degree from an accredited college or university preferred
• Strong communication and interpersonal skills
• Ability to build positive relationships with customers
• Strong organization and attention to detail
• Ability to maintain accurate documentation and case notes
• Ability to work collaboratively with a team and independently

$21.00 / hr

HV23

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