Community Engagement Specialist

Dynamic Workforce Solutions; Milwaukee (WI); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

PTO

401K

Tuition Assistance

Job summary

Dynamic Workforce Solutions in Milwaukee, WI is seeking a Community Engagement Specialist to liaison between businesses, participants, and community partners, driving outreach and training aligned with employer needs and participant career objectives.

This non-exempt role supports hybrid work potential, requires bilingual Spanish/English communication, and involves event planning, public speaking, and coordinating with diverse stakeholders to promote services and enroll participants.

Qualifications

• Education: Bachelor's Degree or related experience required.
• Significant demonstrable experience in business-to-business marketing or within a community-based organization.
• Minimum of 2 years in customer service and two years in training/public speaking for diverse audiences.

Responsibilities

• Develop relationships with community organizations to encourage enrollment in workforce programs.
• Organize outreach presentations for diverse audiences and coordinate training venues.
• Identify and implement outreach, recruitment, and digital marketing strategies with social media campaigns.
• Assist in talent acquisition and screen candidates for technical and soft skills for positions.
• Connect job seekers to open positions and assist in accessing employment resources.

Skills

Bilingual Spanish/English

Public speaking

Training

Customer service

Microsoft Office

Education

Bachelor's Degree in related field

Experience in business-to-business marketing or community-based organization

Tools

Microsoft Office

Job description

Has potential to go hybrid!

Primary Objectives of Position: Serve as a liaison between businesses/employers and participants. Conduct outreach through in-person engagement, community partnerships, and online/social media platforms to cultivate relationships with participants, employers, and community agencies, supporting project awareness and enrollment goals. Ensure employer and participant success by developing and facilitating individual, group, and workshop-based training opportunities that align with employer workforce needs and participant career objectives. Utilize digital communication and social media strategies to promote services, share resources, engage target audiences, and strengthen community connections.

Job Title: Community Engagement /CSRT

Reports to: Center Manager

Position Classification: Non-exempt

Office Location: Milwaukee, WI

Essential Job Functions

• Develop relationships with community organizations, educational facilities and social service agencies to encourage enrollment in workforce center programs.
• Conduct outreach presentations as needed with a wide range of audiences including high school students, parents, educators, older adults, transitioning job seekers at halfway houses, etc. Organize training venues, logistics and accommodations as needed.
• Identify, develop, and implement outreach, recruitment, and digital marketing strategies, including social media campaigns, to ensure proper quantity and quality of talent is available to meet employer needs.
• Assist in all aspects of talent acquisition for local businesses and participants including screening and assessing candidates for technical and soft skills to assess suitability and fit for assigned positions. Deliver training in various classroom formats, using relevant training materials and a variety of media to address the individual needs of learners.
• Appropriately connect career seekers to open positions, resulting in employment.
• Assist customers in accessing resources to secure employment, training or other supportive services to attain self-sufficiency by providing relevant information and directing customers to services in an appropriate, timely and efficient manner.
• Use computers and printed materials, assist customers in accessing websites and state systems for labor market information, relevant job search information and other resource for developing job leads. Select or develop teaching aides, such as training handbooks, demonstrations models, multimedia visual aids, computer tutorials and reference works.
• Assist individuals with understanding and completing program enrollment processes.
• Conduct eligibility assessment
• Contact participants and/or employers on a regular basis to verify and document placement/retention in employment.
• Establish and maintain knowledge of community and participate in community events and other activities including collaborative recruitment strategies with community partners. This may require a weekend and evening work schedule.
• Acquire and maintain knowledge of market research tools and the trends in the industry or sector to appropriately guide and direct career seekers to placement or education. Also be able to immediately respond to the needs of customers with support options within or outside the scope of our programs.
• Ensure that customer files and records are maintained in accordance with legal requirements and Company policies and procedures. Maintain process to measure outcomes and customer satisfaction and utilize the information to make recommendations on continuous improvement opportunities.

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies

Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity. Demonstrated ability to thrive in a hybrid work environment through self-motivation, accountability, and effective time management.

Qualifications

Education: Bachelor's Degree in related field or equivalent experience required.

Experience: Significant demonstrable experience in business-to-business marketing or work in a community-based organization.

Minimum of 2 years' customer service experience and two years' experience in training and public speaking for a diverse audience required. Ability to create or modify training material and develop practical application exercise related to required training material strongly preferred. Working knowledge of Workforce Service programs required. Must possess excellent verbal and written communication skills as well as proficient computer skills. Workforce Service experience or demonstrated ability to serve diverse populations required. Prefer working knowledge of all applicable local Workforce Service programs. Familiarity with applicable federal, state and local laws and regulations preferred.

Skills/Abilities

Ability to multi-task in a fast-paced environment with proven competency in handling stressful situations required. Ability to clearly and concisely communicate with staff and leadership via presentations, in person, telephone, written and oral. Excellent verbal and written communication skills including ability to do public speaking and conduct training sessions. Bilingual (Spanish/English) required. The ability to maintain confidentiality is a must.

Demonstrated ability to use various software programs (Microsoft Office) for correspondence, reports, statistical compilation, analysis and data base access.

Must be accustomed to working in a complex, fast-paced and confidential work environment. Ability to follow complex instructions, prioritize tasks, and effectively utilize resources to complete projects in a timely and accurate manner. Superior attention to detail is a must.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Benefits

Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance

Salary: $19.00 - $23.00 per hour