Customer Support Specialist

Egreenservices; Medford (OR); On-site; USD 92,000 - 123,000; Full time

Benefits offered by this job

Mentorship

Growth ladder

Hybrid/Remote flexibility

Job summary

Mastercard seeks a Senior Customer Support Specialist in the Medford area. The role emphasizes turning curiosity into demo bookings, supporting senior account executives, and recovering at-risk accounts while driving upsell and renewal conversations.

We offer real mentorship, a growth ladder, and the flexibility to clock in from Medford or home. Updated today with fresh dates and an open invitation.

Qualifications

• Strong time-management skills and a bias toward action.
• A growth mindset that treats feedback as fuel, not threat.
• Comfort presenting to an OR-wide audience without a script.
• A Mastercard mindset: scrappy today, scalable tomorrow

Responsibilities

• Build landing pages that turn Medford curiosity into demo bookings
• Test three subject lines, kill two, scale the winner
• Support senior account executives with prospecting and follow-up strategy
• Win back the accounts a previous Customer Support Specialist let slip
• Drive upsell and renewal conversations with existing Mastercard accounts
• Decode why OR buyers say yes and double down on it
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Negotiate renewals before the sales marketing contract goes quiet

Skills

Time management

Growth mindset

Bias toward action

Public speaking

Job description

The Medford market is crowded; Mastercard's next Customer Support Specialist wins by being remembered, not just heard. A senior Customer Support Specialist seat that takes 7 years of Gorgias seriously, pays $92,000 - $123,000, and hands over the sales marketing reins.

Key Responsibilities

• Build landing pages that turn Medford curiosity into demo bookings
• Test three subject lines, kill two, scale the winner
• Support senior account executives with prospecting and follow-up strategy
• Win back the accounts a previous Customer Support Specialist let slip
• Drive upsell and renewal conversations with existing Mastercard accounts
• Decode why OR buyers say yes and double down on it
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Negotiate renewals before the sales marketing contract goes quiet

What You'll Bring

• A Mastercard mindset: scrappy today, scalable tomorrow
• Strong time-management skills and a bias toward action
• A growth mindset that treats feedback as fuel, not threat
• Comfort presenting to an OR-wide audience without a script

Mastercard is the customer-obsessed company sales marketing professionals across OR reach for when the cheap option finally breaks. We prize follow-through: when someone here commits to something, the team can count on it.

Our $92,000 - $123,000 package travels with real mentorship, a growth ladder you can see, and the flexibility to clock in from Medford or home.

Updated today, this Customer Support Specialist req has fresh dates and an open invitation.