Customer Support Specialist

Georgetown Learning Centers; McLean (VA); Remote; USD 100,000 - 125,000; Part time

Job summary

An innovative educational company is seeking a part-time Customer Support Specialist to enhance client satisfaction through exceptional end-user support. This remote position offers flexibility with a commitment of 10-20 hours per week, primarily on weekday afternoons and weekends. The ideal candidate will have strong communication skills, technological aptitude, and a positive attitude. You will be responsible for supporting a diverse audience of students, ensuring they receive the assistance they need. Join a forward-thinking team dedicated to providing quality online tutoring and academic support services across the nation.

Qualifications

• Strong communication skills for effective end-user support.
• Experience with CRM software and education technology preferred.

Responsibilities

• Provide end-user support and account maintenance.
• Manage client relations and assist with technology testing.

Skills

Communication Skills

Technological Aptitude

Customer Support

Empathy

Education

High School Diploma

Experience in Education Technology

Tools

CRM Software

Job description

ThinkingStorm is an educational company that works with a wide range of technical colleges, community colleges, and 4 year university partners to provide customized online tutoring and academic support services to their students across the United States.

The Position

The company is seeking a part-time Customer Support Specialist who can contribute to a variety of tasks, including:

1. End-User Support and Account Maintenance
2. End-User and Client Relations
3. Technology Testing and Documentation
4. Other Miscellaneous Tasks

There is also potential for picking up tutoring hours yourself if you have subject competency in relevant college courses and subjects.

As an online tutoring provider for a variety of schools across the country, responsive and empathetic end-user support is essential to client satisfaction. ThinkingStorm receives high marks for the level of end-user support it delivers to a diverse and remote audience of students.

Our ideal applicant will possess strong communication skills (phone and email), technological aptitude, and a positive attitude. This is a remote position. A modern computer and reliable high-speed internet connection are required. Preference will be given to applicants who have prior experience with CRM (Customer Relationship Management) software, education technology, and/or customer support.

Time Commitment: Estimated 10-20 hours per week on weekday afternoons and/or weekends depending on availability.

Compensation: $18-20/hour, based on qualifications and experience.

To apply, please email us your resume at [e-mail].