Customer Support Specialist, Luxury Stores Customer Service

Amazon; Seattle (WA); Remote; USD 100,000 - 125,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Customer Support Specialist für den Luxusbereich, der die Stimme von Amazon Luxury Stores wird. In dieser aufregenden Rolle bieten Sie erstklassigen Kundenservice und unterstützen Kunden bei Fragen zu Produkten und Dienstleistungen. Sie werden in einem dynamischen, schnelllebigen Umfeld arbeiten und sind verantwortlich für die Lösung von Kundenanfragen über verschiedene Kanäle. Diese Position bietet die Möglichkeit, in einem vollständig remote Arbeitsumfeld zu arbeiten, was Ihnen Flexibilität und eine ausgewogene Work-Life-Balance ermöglicht. Wenn Sie eine Leidenschaft für Luxusmode und hervorragenden Kundenservice haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 2 Jahre Erfahrung im Luxus-Kundenservice.
• Ausgezeichnete verbale und schriftliche Kommunikationsfähigkeiten.

Responsibilities

• Agieren Sie als Markenbotschafter für Amazon Luxury Stores.
• Erste Anlaufstelle für die Lösung von Kundenproblemen über mehrere Kanäle.

Skills

Kundenservice

Kommunikationsfähigkeiten

Entscheidungsfähigkeit

Flexibilität

MS Office Kenntnisse

Education

High School Diploma oder gleichwertig

Tools

MS Office

Internetbrowser

Job description

Customer Support Specialist, Luxury Stores Customer Service

Are you inspired by luxury fashion and beauty and helping consumers discover these brands online in new, innovative ways? Luxury Stores at Amazon is continually growing its meaningful selection across a global portfolio of luxury fashion and beauty brands. As a Customer Support Specialist, you will be the voice of Amazon Luxury Stores, fielding real-time calls in a remote, call center environment from customers globally.

The ideal Customer Support Specialist is caring and compassionate, enthusiastic, solutions-oriented, and committed to providing outstanding service to all our customers.

Amazon Luxury Stores seeks an action-oriented, motivated individual with an obsession for customer satisfaction and experience working with high-end, luxury merchandise. Candidates will be responsible for achieving department goals. The role requires excelling in a fast-paced, multi-tasked, dynamic environment. It is a full-time, direct-hire position paying $19.00/hour. The call center operates from 7am-9pm CST, 7 days a week, with shifts including nights, weekends, holidays, and overtime. This role is fully remote, with location restrictions possibly applying.

Basic Qualifications

• 2+ years of experience in a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality
• Excellent verbal and written communication skills, with ability to handle difficult conversations empathetically and with integrity
• Confidence to make decisions regarding late returns, faulty goods, and concessions if necessary
• Ability to work a set schedule, including nights, weekends, holidays, with required overtime during peak times
• Ability to work entire shift using a computer at a desk, wearing a headset, and turning on the camera when requested
• Home workspace free from background noise, with reliable high-speed internet connection
• Experience working under pressure in high-volume environments while maintaining standards
• Proficiency with desktop applications such as MS Office and internet browsers; quick learner of new websites and apps
• High school diploma or equivalent

Key Responsibilities

• Act as a brand ambassador for Amazon Luxury Stores, providing high-touch, world-class service
• Be the first point of contact for resolving customer issues across multiple channels promptly and professionally
• Respond to preorder questions about fit, fashion trends, product availability, and promotions via phone, email, and chat
• Provide critical service and product information to ensure customer satisfaction
• Demonstrate comprehensive knowledge of Amazon Luxury Store’s products and services
• Handle inquiries and cases within service level agreements, considering policies and procedures
• Ensure accurate data capture and provide insights on customer feedback
• Utilize various software to resolve inquiries and escalate technical issues
• Coordinate with external shipping contractors for domestic and international issues

Additional requirements include 2+ years of customer service experience, experience with Microsoft Office, and flexibility to work various shifts, including weekends and holidays.

Amazon is an equal opportunity employer and considers qualified applicants with arrest and conviction records. For accommodations during the application process, visit https://amazon.jobs/content/en/how-we-hire/accommodations.