BILINGUAL (English/Spanish) Virtual Customer Support Specialist

AdNet LLC; Baltimore (MD); Remote; USD 100,000 - 125,000; Full time

Job summary

This innovative firm offers a remote opportunity for bilingual candidates in the EST time zone, focusing on customer service excellence. As a Customer Service Representative, you will engage with clients, respond to inquiries, and provide guidance using established procedures. Ideal candidates will possess strong communication skills and the ability to navigate multiple systems. Join a dynamic team that values professionalism and empathy, where your contributions will make a significant impact in delivering exceptional service. If you thrive in a fast-paced environment and are passionate about helping others, this role is perfect for you.

Qualifications

• Minimum one year of customer service experience required.
• Bilingual in English and Spanish is essential for this role.

Responsibilities

• Respond to customer inquiries and provide status updates.
• Access and update internal and client systems as needed.

Skills

Customer service experience

Bilingual (English/Spanish)

Strong verbal communication skills

Interpersonal skills

Flexibility and adaptability

Education

High school diploma or GED

Associate degree or Degree in progress

Tools

Windows operating system

Automated systems

Job description

This is a remote opportunity for BILINGUAL candidates living in EST time zone!

Hours: Monday through Friday from 10:00 a.m. to 7:00 p.m. EST

Job Description:

The Customer Service Representatives primary duties are:

• Respond to Customer inquiries and requests for information, and provide status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies and procedures.
• Access internal and client systems, interpret screens, update screens and enter contact notes in automated systems.
• Communicate with client staff as required and forward Case and Customer information, when necessary, via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides.
• Accurately respond to inquiries with a high degree of respect in a professional and courteous manner.

Minimum Qualifications:

• CSRs shall have at least one (1) year of Customer service experience.
• Applicant must be bilingual (English/Spanish only).
• A high school diploma or GED is required. Associate degree or Degree in progress preferred.
• Applicants will be screened for diction, grammar, voice quality and articulation, proficiency with computer and Customer service skills and experience.

Preferred Skills/Experience:

• Ability to navigate in up to seven separate systems and up to three systems simultaneously.
• Ability to navigate and update systems in Windows.
• Ability to convey information and direction for multiple programs during a single interaction.
• Previous experience as a customer service representative in a call center.

Professional Skills:

• Strong verbal, interpersonal and written communication skills
• Team player with the ability to work in a fast-paced environment.
• Superior interpersonal skills including courtesy, professionalism, empathy, and a cooperative attitude.
• Ability to be flexible to handle multiple priorities and to work limited overtime as necessary.