Customer Support Specialist

Filetwigbay; Laramie (WY); Remoto; USD 57.000 - 76.000; Tempo pieno

Descrizione del lavoro

Spotify is seeking a mid-level Customer Support Specialist to own a sales marketing charter from Laramie, WY. You will handle objections, conduct market research, and write copy that converts, while partnering with product teams to position offerings in the Laramie region.

Remote work is supported with flexible hours and a strong focus on customer delight. The role emphasizes quota ownership, mentorship, and a growth-minded environment where your paid benefits are comprehensive and your hours

Competenze

• 5 years in customer support or sales marketing roles.
• Experience with objection handling and market research.
• Strong copywriting and outreach segmentation skills.
• Comfort with remote work and flexible hours.

Mansioni

• Handle objections on price like a mid-level pro.
• Conduct market research to identify trends in sales marketing.
• Write copy for ads, emails, and webpages that convert traffic.
• Collaborate with product teams to position offerings in the Laramie region.
• Dive into Avaya funnels and fix drop-off points.
• Forecast quota of $57,000–$76,000.
• Identify hooks to engage Laramie, WY prospects.
• Segment audiences and personalize outreach to improve response rates.

Conoscenze

Customer support

Objection handling

Market research

Copywriting

Audience segmentation

Strumenti

Freshdesk

Avaya

Descrizione del lavoro

Quota is the floor here, not the goal, and Spotify's mid-level Customer Support Specialist is expected to leave it far behind. The deal favors the seasoned — 5 years earns $57,000 - $76,000, a remote arrangement, and a sales marketing charter you'll actually own.

Key Responsibilities

• Field objections on price the way a mid-level pro does it
• Conduct market research to uncover trends shaping the sales marketing space
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Collaborate with product teams to position new offerings in the Laramie region
• Dig into Avaya funnels and fix the step where buyers vanish
• Pair a $57,000 - $76,000 quota with the discipline to forecast it straight
• Find the hardworking hook that makes Laramie, WY prospects lean in
• Segment audiences and personalize outreach to lift response rates

What You'll Bring

• Willingness to commute to Laramie, WY or work flexibly as needed
• Freshdesk fundamentals plus the Presentation Skills polish clients notice
• Self-direction that survives a quiet Slack channel
• 5 years that taught you which corners can be cut
• Strong rapport-building skills and a genuinely positive presence

Here at Spotify, we combine empathy-led engineering with a relentless focus on the customers we serve in Laramie, WY. Mentorship goes both ways at Spotify, and seniority never means having all the answers.

Beginning at $57,000 - $76,000, your growth is mentored, your benefits are full, and your hours flex to match life in Laramie, WY.