Auto Adjuster

Randstad USA; Howell (MI); Hybrid; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Prescription coverage

Dental coverage

Vision coverage

AD&D insurance

Life insurance

Short-term disability

401K plan

Job summary

Randstad USA is seeking a driven auto claims professional for a permanent role designed for long-term career growth. The position offers a highly flexible hybrid schedule with first-shift hours or a 11:30 AM – 8:00 PM option, and robust training and mentorship.

Responsibilities include managing 80–120 claims, investigating liability and damages, negotiating settlements, and coordinating with underwriting and legal. AHS education and technology skills are required for success.

Qualifications

• Front-line auto claims handling experience with investigations.
• Associate degree required; Bachelor's preferred.
• Strong computer skills and MS Office; Guidewire a plus.
• Hybrid work-ready with home office setup and internet speed 50 Mbps/10 Mbps.

Responsibilities

• Manage 80–120 pending claims from intake to resolution.
• Investigate, assess liability, and negotiate settlements.
• Engage underwriting, legal, and other stakeholders during investigations.
• Identify subrogation potential and support recovery efforts.
• Escalate suspicious claims to Special Investigation Unit.
• Set reserves and authorize payments within limits; use independent judgment.
• Utilize data tools to improve processing efficiency in a paperless environment.

Skills

Problem Solving

Customer Relations

Multi-tasking

Time Management

Auto Claims

Education

Associate degree required

Bachelor's degree preferred

Tools

Guidewire

MS Office

Job description

Are you a problem-solver with a knack for helping people navigate stressful situations? We are looking for a driven auto claims professional to join our team in a permanent role designed for long-term career growth. We invest heavily in our people through robust training, personalized coaching, and ongoing mentorship. Plus, you'll enjoy a highly flexible hybrid schedule with your choice of standard first-shift hours or a mid-day shift option from 11:30 AM to 8:00 PM!

Your Day-to-Day Impact

• Own the Process: You will actively manage a pending inventory of 80 to 120 moderately complex service claims from intake to resolution, taking on an average of 5 new claims daily.
• Investigate & Negotiate: Dive deep into investigations to accurately assess liability, evaluate damages, and confidently negotiate settlements.
• Be the Expert: Utilize your independent judgment and critical thinking to set reserves and authorize payments within your specific limits of authority.
• Deliver Empathy: Act as a trusted guide for our customers, resolving claims with a customer-centric approach while skillfully de-escalating challenging calls.

What You Bring to the Table

• Experience: You typically bring 2 to 3 years of front-line auto claim-handling, investigation, and phone queue experience, including third-party handling and liability determinations.
• Education: An Associate degree is required to get started, though a Bachelor's degree is highly preferred.
• Technical Agility: You are a pro at navigating computer systems and the MS Office suite and if you have Guidewire experience, that's a massive plus!
• Remote Readiness: You have a reliable home office setup with a minimum internet connection of 50 Mbps download and 10 Mbps upload to thrive in our hybrid work environment.

salary: $55,000 - $62,000 per year

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Manage an active pending inventory of approximately 80-120 moderately complex service claims from intake through resolution, receiving an average of5new claims daily.
• Conduct thorough investigations, assess liability, handle loop calls, and evaluate damages using established procedures.
• Engage underwriting, legal, and other core stakeholders for comprehensive investigation and evaluations.
• Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts.
• Identify possibly suspicious claims and refer them to the Special Investigation Unit.
• Transfer risk to appropriate parties and implement management techniques to mitigate loss.
• Set reserves and authorize payments within specific limits and moderate scope of authority; utilize discretion and independent judgment.
• Utilize technology and data tools to enhance claims processing efficiency and accuracy in a paperless environment.

Skills

• Problem Solving
• Customer Relations
• Multi-tasking
• Time Management
• Auto Claims (2 years of experience is required)

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Experience

• Experienced
• 2 years

Education

• High School (required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.